Customer Relations Representative

Front Desk Clerk

The required hours for this position will be Tuesday-Saturday 9am - 6pm.

Job Summary Statement

Performs responsible clerical and administrative duties of the front desk for the Blue Springs Parks and Recreation Department located at the Carson Ross Community Recreation Complex. Works in conjunction with the Customer Relations Supervisor to assist in various operations of the Front Desk, Parks and Recreation Department, and facility. Ensures Customer Service standards are maintained, and acts as Supervisor on Duty when other full-time staff is not present. Assist the public with inquiries and always represent the department in a courteous and professional manner.

Duties And Responsibilities

• Accepts registrations and payments for programs, memberships, and facility reservations.
• Responds to inquiries from the public, answer questions and provides information whenever possible, referring to appropriate staff when necessary. Provide tours to prospective members.
• Understanding of basic accounting practices and procedures. Ability to balance and reconcile daily cash receipts as needed.
• Maintain the front desk area in a clean and organized manner.
• De-escalate customer disputes, and handle rule violations including the expulsion of patrons from the facility when necessary.
• In case of an emergency, follow the facility's emergency action plan and assist in the event of injury, notify the appropriate agency as dictated by the emergency. Complete Incident forms as needed.
• Attend appropriate staff trainings and ensures policies and procedures are followed.
• Primary contact for shelter rentals and associated reports.
• Manages day pass record management program, ensuring accurate information for facility use. Monitors day pass attendance to determine facility capacity limits as needed. Ensure confidentiality of all data.
• Facilitates and oversees the ordering, record keeping, and budgeting for the department's participation in the Missouri Parks and Recreation Association's ticket consignment program.
• Responsible for inventory and ordering of office supplies as necessary for operation, including printer operations and equipment replacement / repairs.
• Administers CivicRec program; ensures accurate data and address any software issues / updates with vendor. Provide appropriate reports from CivicRec program. Ensure confidentiality of all data.
• Assist with administrative tasks and special projects including, but not limited to data entry, reporting, mailings, filing, typing letters, memoranda, reports and other documents, etc.
• Assist with other duties as assigned.

The above duties and responsibilities include those tasks, physical and mental requirements, visual requirement, unique physical surroundings and mental / cognitive abilities required to perform the essential elements of the position.

General Qualifications