Talent.com
serp_jobs.error_messages.no_longer_accepting
Operations Administrator

Operations Administrator

Duke Clinical Research InstituteDurham, NC, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency / trauma center, an endo-surgery center, and more.

Duke Nursing Highlights :

  • Duke University Health System is designated as a Magnet organization
  • Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
  • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
  • Duke University Health System has 6000 + registered nurses
  • Quality of Life : Living in the Triangle!
  • Relocation Assistance (based on eligibility)

Occ Summary

The Operations Administrator provides on-site operational leadership on a 24-hour basis (including weekends and holidays). This position will have the authority to act on behalf of hospital leadership. The Operations Administrator must act independently to provide crisis management, interpret policy, make timely decisions that directly impact patient care, ensure timely and effective communication and collaboration among departments, and provide operational oversight throughout the Hospital. This position is the administrative liaison to patients, families, health system employees and external customers.

Work Performed

  • Demonstrate judgment and self-sufficiency in effective problem solving while serving as the administrative and operational resource for the hospital.
  • Intervene in situations involving patients, visitors, hospital staff and other external customers.
  • Coordinate operations and personnel activities to meet CSU / Departmental, Hospital and Health System objectives related to the provision of services within designated areas.
  • Maintain interface with departmental personnel to ensure there is adequate space and facilities for patient care and coordination of facilities.
  • Oversee patient care flow while redirecting and allocating resources.
  • Determine necessary space, equipment, supplies and support systems to ensure effective functioning of unit / department.
  • Investigate patient / visitor concerns and implements appropriate courses of action.
  • Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
  • Intervene and problem solves for inter- / intra-departmental issues. Facilitate interdepartmental communication, negotiation and decision- making.
  • Obtain adequate facts and evaluates data to identify and intervene in actual and / or potential safety and risk management issues.
  • Communicate pertinent information (verbal and / or electronic) in a timely manner to hospital administration and department leadership.
  • Document pertinent information, actions and decisions and communicates to appropriate leadership.
  • Communicate issues identified by front line staff to appropriate administrative team related to new administrative or departmental initiatives.
  • Support clinical, operational and facility services throughout the entire Hospital on a 24-hour basis.
  • Collaborate with clinical and support staff to foster delivery of quality care
  • Coordinate triage activities, as needed, through communication with the Emergency Department, Bed Control and Chief Medical Officer
  • Assist staff in identifying clinical experts for specific patient population concerns.
  • Attend Code Five events and participates as needed; provide feedback for staff and completes QA report.
  • Assist Patient Access Services in coordinating patient placement.
  • Maintain visibility with hospital staff through rounds.
  • Assist in evaluating and reassigning staff during crisis situations.
  • Serve as Notary Public for assistance with advance directives (healthcare power of attorney and living will).
  • Participate in JCAHO activities.
  • Coach staff in problem solving, effective communication strategies, conflict resolution and career path opportunities.
  • Provide on-site management / leadership of crisis situations to prevent or minimize disruption of services.
  • Optimize resources to maintain facility operations.
  • Monitor emergency action procedures and coordinate activities related to patient / staff evacuation as needed.
  • Function as on-site coordinator for internal / external disasters or other major events.
  • Assist with the initiation of the severe weather policy in conjunction with the leadershp team
  • Authorize financial assistance up to $100.00 for patient satisfiers and operational situations.
  • Determine when AOC is notified for second level intervention. Perform other related duties incidental to the work described herein.
  • Minimum Qualifications

    Education

    A Bachelor's degree in Nursing (BSN) is required. A master's degree is strongly preferred.

    Experience

    Work requires a minimum of five years of relevant experience, with at least two years of clinical experience.

    Degrees, Licensures, Certifications

    Current or compact RN licensure in the state of North Carolina is required.BLS required.

    Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

    Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

    Essential Physical Job Functions : Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and / or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

    serp_jobs.job_alerts.create_a_job

    Operation Administrator • Durham, NC, United States

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Operations Administrator (RN) - Duke Raleigh Campus - Per Diem

    Operations Administrator (RN) - Duke Raleigh Campus - Per Diem

    Duke UniversityRaleigh, NC, US
    serp_jobs.job_card.full_time
    Operations Administrator (RN) - Duke Raleigh Campus - Per Diem.The Operations Administrator provides on-site operational leadership on a 24-hour basis (including weekends and holidays).This positio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sales Administrator

    Sales Administrator

    Johnson ControlsRaleigh, NC, US
    serp_jobs.job_card.full_time
    This role is in a fast-paced, challenging environment, handling sales administration functions, such as issuing quotes to customers, entering orders, reviewing customer contracts, and analyzing app...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Business Operations Administrator

    Business Operations Administrator

    VirtualVocationsDurham, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Business Operations Administrator.Key Responsibilities Review contracts and manage the organization's software licensing portfolio to ensure compliance and minimize cos...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Business Platforms Administrator

    Business Platforms Administrator

    VirtualVocationsDurham, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Business Platforms Administrator to manage and optimize their suite of core business SaaS platforms. Key Responsibilities Administer and maintain major business platform...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Operations Manager

    Operations Manager

    Duke Clinical Research InstituteDurham, NC, United States
    serp_jobs.job_card.full_time
    The operations coordinator will provide overall administrative management and coordination of a variety of business-related functions, such as finance, budget, personnel transactions, space, and fa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Services Administrator

    Client Services Administrator

    VirtualVocationsDurham, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Services Administrator to provide essential support services to the client services team. Key Responsibilities Take notes for the Director of Client Services duri...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Operations Analyst

    Operations Analyst

    VirtualVocationsDurham, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for an Operations Analyst I to assist in process improvement and team mentorship.Key Responsibilities Assist with vendor management and traditional media placement Prepare p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Contracts Administrator

    Contracts Administrator

    TeleflexRaleigh, NC, US
    serp_jobs.job_card.full_time
    Provides business development and contract management support to the Teleflex Corporate Accounts group.In this role, the Administrator supports Corporate Accounts and Corporate Legal staff to achie...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    SAN Storage Administrator

    SAN Storage Administrator

    VirtualVocationsRaleigh, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a SAN Storage Administrator to support and manage storage systems.Key Responsibilities Support and maintain Storage Area Networks and Network Attached Storage functionali...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Contracts Administrator

    Contracts Administrator

    VirtualVocationsDurham, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Contracts Specialist - Franchise.Key Responsibilities Ensure the accuracy and quality of franchise contracts throughout their lifecycle, including new agreements, renew...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Performance Administrator

    Performance Administrator

    VirtualVocationsDurham, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Performance Administrator / Talent Manager.Key Responsibilities Manage and maintain the performance management system, including customization of features Support goal c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Quotation Administrator

    Quotation Administrator

    Cynet SystemsCary, NC, US
    serp_jobs.job_card.full_time
    This position may suit candidates best if candidates are familiar with what is below : candidates have experience interacting with customers requesting service. Candidates have a strong sense of owne...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Operations Administrator

    Operations Administrator

    VirtualVocationsDurham, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for an Operations Administrator to support their sales call center operations.Key Responsibilities Manage day-to-day administrative tasks for key application systems Oversee...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Compensation Administrator

    Compensation Administrator

    VirtualVocationsDurham, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Compensation Administrator.Key Responsibilities Coordinates and administers base and short- and long-term compensation programs Assists in preparing key metric reporti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Fulfillment Administrator

    Fulfillment Administrator

    NovantaApex, NC, US
    serp_jobs.job_card.full_time
    Associate Administrator Shipping.We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Atlassian Administrator

    Atlassian Administrator

    VirtualVocationsDurham, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for an Atlassian Administrator to manage and support their suite of Atlassian tools.Key Responsibilities Administer and maintain Atlassian applications including Jira Softwar...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Relations Administrator

    Client Relations Administrator

    VirtualVocationsRaleigh, North Carolina, United States
    serp_jobs.job_card.temporary
    A company is looking for a Client Relations Administrator - Contract (Remote).Key Responsibilities Develop strong client relationships and ensure satisfaction through Net Promoter Score (NPS) res...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Quotation Administrator

    Quotation Administrator

    AmpcusCary, NC, US
    serp_jobs.job_card.full_time
    Technology and Business consulting services.We are in search of a highly motivated candidate to join our talented team.Job Title : Quotation Administrator Location(s) : Cary, NC {Hybrid : 1 day / week i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Quotation Administrator

    Quotation Administrator

    Rose InternationalCary, North Carolina, US
    serp_jobs.job_card.full_time +1
    Estimated Duration (In months) : .Customer Service, Interpersonal Skills, MS Excel, Problem Management.Experience with SAP (4 yrs). Experience in a customer relationship related role (4 yrs).High Sch...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Constuction Administrator Assistant

    Constuction Administrator Assistant

    Apogee Consulting Group PACary, NC, US
    serp_jobs.job_card.full_time
    Apogee Consulting was founded in 1999 with a core belief in meeting the practical needs of our clients.Born as an electrical design firm, we have evolved into a full-service Architecture and Engine...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days