BDC Customer Care Specialist

Job Description

Job Description

Job Summary

Are you passionate about connecting with people and creating an exceptional customer experience?

We’re seeking a BDC Customer Care Specialist to join our dynamic team.

In this role, you’ll be the first point of contact for many of our customers — helping them explore their vehicle options, scheduling appointments, and ensuring they receive the outstanding service our dealership is known for. We’re looking for a motivated communicator who thrives in a fast-paced environment, values teamwork, and takes pride in delivering results.

If this sounds like you, keep reading...

What's In It For You?

Competitive Base Pay Combined with Performance Based Commissions

Uncapped Commission! You determine your paychecks based off your work-ethic!

Benefits :

Medical, dental, and vision insurance

Life insurance

401(k)

Paid Time Off

Employee discounts

Career development and growth opportunities within a growing dealership group.

• A supportive, collaborative team culture where your ideas are valued, and teamwork drives our success!

Responsibilities - Your Day To Day!

Provide an outstanding customer experience with every interaction, whether by phone, email, or text.

Engage customers to understand their needs and guide them toward appropriate new and pre-owned vehicle options.

Collaborate with the BDC Manager and sales team to ensure all leads are followed up, documented, and properly tracked in the CRM.

Make outbound calls, handle inbound inquiries, and set quality appointments for the sales team.

Cross-train within the BDC team to support internet leads, appointment setting, and phone prospecting.

Stay up to date on vehicle models, features, accessories, and promotions to confidently educate customers.

Participate in ongoing training, product knowledge sessions, and team meetings.

Represent the dealership with professionalism and enthusiasm at all times.

Qualifications

High school diploma or GED required.

Excellent communication skills (verbal and written) with a customer-first mindset.

Strong organizational skills and attention to detail.

Comfortable with phone-based and digital customer engagement.

Ability to learn dealership systems, CRM software, and product knowledge quickly.

Confident presentation skills with the ability to share information and respond to questions from managers, clients, and co-workers.

Basic mathematical proficiency

Ability to interpret and follow instructions.

A positive, team-oriented attitude with the drive to achieve goals.

Prior customer service, sales, or call center experience is a plus, but not required.

About SVG Motors

At SVG Motors, our goal is to meet and exceed our customers' wide variety of car-shopping needs. We're able to do this by providing high standards of customer service across our multiple stores. We go above and beyond to provide our customers with exceptional value and are always looking for talented individuals who are committed to providing the best possible experience for our customers!

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.