TOC Endpoint Analyst

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Job ID

81847

Location

Sacramento

Full / Part Time

Full Time

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Job Summary

The Technology Operations Center (TOC) provides day-to-day advanced consultation, training, instruction and troubleshooting / problem-solving to customer for hardware, software, network, and related computer systems, handheld and peripheral devices and ensures their operation for individuals and groups of computer users 24 / 7.The primary channel for customer to contact the TOC are phones, however there are services offered by TOC that that will require the incumbent to be based at a Walk-Up Center or be available on the main campus or clinics physically.

The TOC Endpoint Analyst will provide support for various customer endpoint technologies at a proficient level, this may also include support of other applications and technologies while engaged with the customer on the phone. The incumbent must possess the knowledge, skills, and abilities to make decisions that have institutional effect in the environment. As part of the TOC team this position works closely with customers in utilizing remote technologies, other IT Support Teams to efficiently resolve customer support issues. The incumbent provides a competent level of hardware, application, and network support to UCDH staff / faculty via remote control. Must be able to work go-live support or other hours as assigned up to 5 times per year. May occasionally be required to work an extended shift.

Apply By Date : 11 / 3 / 2025 by 11 : 59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and / or certification if required of the position

• 1 year experience providing technical support over the phone
• Thorough knowledge of endpoint and business / technical support systems.
• Skills and abilities necessary to complete the most technical business / technical support functions.
• Extensive experience in use and knowledge of networking protocols such as DHCP, TCP / IP, etc.
• Interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization.
• Demonstrated skill providing technical training to users at various levels of skill.
• Experience at providing technical and administrative work direction.
• In-depth knowledge of server internals, especially as needed for troubleshooting and isolating issues.
• Broad knowledge of IT related products and services and general knowledge of other areas of IT.
• Working knowledge of enterprise systems functions, dependencies and interactions and ability to use this information to troubleshoot.
• Demonstrated problem-solving skills. Working knowledge of endpoint and business / technical support system.
• Demonstrated judgement to delegate / escalate issues appropriately.
• Work independently and in a team environment to effectively provide application support and consulting services to customers via telephone, email, chat, and in-person. Diplomatically give and receive directions, information, and knowledge to and from other team members, clients, managers, and other University students, staff, faculty, and affiliates.
• Proficient in the administration of support of customers using; phones, remote access tools, in person, email, and chat.
• Excellent interpersonal, oral, and written communication skills for interactions with vendors, faculty, staff, students, and affiliates.
• Customer service orientation
• Demonstrated skill to understand and translate complex technical concepts and write clearly and accurately to technical and non-technical audiences.

Preferred Qualifications

Key Responsibilities

Department Overview

UC Davis Health Information Technology (UCDH IT) accomplishes planning and implementation activities to service UC Davis Health's needs for teaching, clinical high-quality patient care, and research. The department provides technical leadership and support for the cost-effective use of computers, software, and networking including installation, training, and problem resolution.

POSITION INFORMATION

This position is hybrid (mix of on-site and remote work)

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page .

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC : https : / / ucnet.universityofcalifornia.edu / labor / bargaining-units / index.html

Physical Demands

Environmental Demands

Mental Demands

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity check. Must be able to workdays / evenings / nights / weekends and holidays. Work occasional overtime. Work with clients via telephone for extended periods of time. Read CRT and LCD screens for extended periods of time.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

Misconduct Disclosure Requirement : As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit : https : / / policy.ucop.edu / doc / 1001004 / Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit : https : / / hr.ucdavis.edu / departments / recruitment / ucd / selection / background-checks