Customer Success Manager

The Role

As Customer Success Manager, you'll own onboarding, training, and ongoing success in Siro deployments with field sales teams. We will count on you to drive engagement and impact by building strong relationships, sales and industry expertise, and product knowledge.

This is a full-time role in New York City.

You Will

Ensure Siro's customers achieve success through :

• Technical onboarding setup (integrations, bookmarks, and analytics)
• User onboarding (get reps to record)
• Manager onboarding (get coaches to coach)
• Communicating impact back to business stakeholders
• Build, maintain, and improve Siro's playbooks on the above

Communicate regularly with Siro's internal teams to provide actionable, data-driven feedback to both Sales + Marketing and Product

Build strong connections in our market. Siro has performed exceptionally here so far. You will be expected to help us win the market one relationship at a time.

Requirements

Nice To Have

Compensation

At Siro, we are committed to creating a diverse and inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.