Community Manager

Job Description

Job Description

As a Community Manager, you will maintain a best-in-class, customer-centric culture while delivering an exceptional employee experience. Your responsibilities will include, but are not limited to, achieving operational excellence by managing net operating income, occupancy, collections, and home sales. The time allocation mentioned below may vary depending on the community’s needs. Annual or semi-annual travel may be required for this role.

Responsibilities

• Team Management and Leadership (~30% of time)
• Cultivate employee satisfaction within your community
• Ensure the community is meeting or exceeding monthly and quarterly goals related to NOI, occupancy, collections, and home sales
• Consistently execute Havenpark’s standard operating procedures and policies to achieve full operational excellence
• Demonstrate Havenpark’s core values through interactions with staff and residents
• Communicate with team members at all levels (i.e., maintenance, sales and leasing agents, field leadership team, home office staff, etc.) regularly to align company priorities and goals
• Ensure the community complies with federal and state laws, as well as Fair Housing Standards
• Resident Relations and Retention (~25% of time)
• Cultivate resident satisfaction within your community
• Address resident issues with urgency and care
• Execute successful touch points throughout the resident’s journey to ensure a happy resident base that will renew year over year
• Maintain resident ledgers and generate monthly bills
• Ensure all work orders are completed within 48 hours of receipt 25%
• Sales and Leasing (~25% of time)
• Lead community marketing efforts to attract potential residents
• Maintain a healthy sales pipeline and hold the team accountable for maintaining pipeline conversion metrics
• Maintain occupancy goals of rental homes and oversee the sale of on-site homes
• Net-Operating Income (NOI) Management (~10% of time)
• Track and maintain a positive NOI for your community
• Ensure successful expense management through close oversight of vendors, suppliers, and employees
• Collections (~5% of time)
• Ensure all rent is billed accurately and collected on time
• Complete all legal action and notices required in compliance with State and Fair Housing Standards
• Curb Appeal (~5% of time)
• Ensure community equipment and amenities meet safety regulations
• Provide a safe and beautiful place for residents to call home by ensuring residents’ homesites and common areas are kept to Havenpark’s standards
• Provide input into community capital plans and ensure all capital projects are completed on time, within scope and budget, and according to Havenpark policies

Qualifications