WORKPLACE AMBASSADOR LEAD

Ambassador

The Ambassador's primary responsibility will be providing support to employees who work in a flexible (shared) desk environment. This role will ensure employees have a safe, comfortable, and functional workspace. Ambassadors will be responsible for the daily oversight of the fabric and maintenance of the floor space, achieved through face-to-face engagement, proactive communication, effective time management, and exceptional customer service. Ambassadors ensure that a seamless, consistent level of service is provided at every user touchpoint from the employees' arrival on site to their end of the day departure. The Ambassador will consistently deliver a high level of customer service in a fast-paced environment and requires the ability to stay calm and focused when working with other teams to resolve issues.

Key Responsibilities :

• Manage and direct the daily responsibilities of a team of Workplace Ambassadors
• Regularly walk the site throughout the day whilst being available to support employee requests raised during the walkaround.
• Ensure there are available supplies of items such as headsets and technology cables to support staff if they have forgotten to bring in their own.
• Ensure all issues are logged and reported through the appropriate ticketing system; take ownership for effective follow up and resolution to the issue.
• Monitor employee adherence to workplace policies, including desk check-in, clear desk policy, neighborhood seating, etc. and work to resolve issues with employee compliance.
• Solicit feedback on the flex seating experience and communicate to the appropriate team.
• Monitor & analyze data for issue trends. Work with Facilities Management and the tech teams to look for effective resolutions to prevent further occurrences of the same issue.
• Build positive and productive relationships that cultivate a high level of trust in the Ambassador's ability to get issues resolved quickly across all levels of stakeholders.
• Support all customer inquiries and issues with a tactful and confidential approach.
• Follow all company policies and procedures.
• Liaise and work collaboratively in a positive and productive 'one-goal' approach across departments and building vendor teams to support issues to be resolved in a timely manner.
• Visibly engage with employees to be a known presence in the workplace, recognized for having a 'can-do' helpful and approachable attitude.
• Provide information regarding the St. Louis community including directions, attractions, shopping, dining, and nightlife.

Minimum Qualifications :

Associates at Flik Hospitality are offered many fantastic benefits including medical, dental, vision, life insurance / AD, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.