Account Support Representative

Job Description

Job Description

WHO WE ARE…

Founded in 1964, Mid-Continent Instruments and Avionics provides superior instruments, avionics and power solutions to the global aerospace community. We operate one of the largest maintenance, overhaul and exchange programs in the world, and deliver safe and certified products, using innovative technologies and sophisticated clean sheet designs.

THE POSITION…

As an Account Support Representative , you will be the first line of support for external customers and internal Account Managers - prospecting new product opportunities, receiving and administering customer orders, and helping our Sales team deliver tailored solutions that meet customer needs. You will provide superior customer service as well as strategic account coordination. To be successful in this role, you’ll need to collaborate with cross-functional teams to ensure a seamless customer experience. You’ll be an important part of the process that keeps our customers flying!

THIS POSITION MAY BE FOR YOU IF…

• You have a high school diploma or GED.
• You have a minimum 2 years of experience in an aviation sales and customer support environment.
• You have experience in relationship building and providing superior customer service.
• You have experience with project management.
• You are comfortable spending most of the day on the phone at your desk in an open office environment.
• You are proficient with CRM systems and Microsoft Office.
• You are organized, focused, and results oriented.
• You have strong attention to detail.
• You are a problem-solver with critical thinking and prioritizing skills.
• You have excellent verbal, written, and interpersonal communication skills.

WE WOULD REALLY LIKE IT IF… (but it’s not a deal breaker)

WHAT YOU CAN EXPECT FROM ONE DAY TO THE NEXT…

WE ARE ONE OF THE BEST PLACES TO WORK…

This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties and skills required.