Ops Innovation Specialist

Ops Innovation Specialist

Domino's Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately : we're a reshaped, reenergized brand of honesty, transparency and accountability not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to 'deliver the dream' to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That's just the tip of the icebergor as we might say, one "slice" of the pie! If this sounds like a brand you'd like to be a part of, consider joining our team!

Job Description

The Innovation Team transforms and continuously improves DomOS store technology, equipment, and processes to enhance the lives of global store Team Members and customer experiences. Everything Innovation works on should positively impact one or more of these items : time to competency, product consistency, speed of service, waste reduction and customer / team member sentiment.

The Operations Innovation Specialist will leverage their operations experience, creative thinking, and project management skillset to lead innovation projects and consult on new innovations. In this exciting hands-on roll, you'll work with cross functional teams, interact with vendors, launch pilots in stores, and deliver innovative solutions to make, bake, and deliver products more efficiently. This role will work with other departments, representing the voice of Operations as a subject matter expert, assuring projects are designed for maximum adoption and system benefit, while staying true to the Innovation mission.

Main responsibilities

50% Cross Functional Partnership and Operational Consulting Represent the voice of the customer while consulting on projects. Advocate for our in-store team members, supervisors, and Franchisees to ensure any change will work efficiently for our store operators. Provide consulting services for other departments on operational feasibility, impact and optimization for projects that impact store operations Coordinate and lead hands-on cross functional tests / demos in the DIG that may require ordering food, setting up the DIG store, running tests / demos, and breaking down the DIG store.

30% Innovation Project Management Provide support to the Manager Operations Innovation on strategic projects by executing tasks, supporting in store pilots, analyzing data, and preparing presentations. Proactively and independently lead tactical and strategic projects from start to finish using the Ops Innovation Stage Gate process, logging all learnings in a centralized location. o Lead brainstorm sessions to identify the problems we are trying to solve. o Build project charters and supporting documentation. o Build and test rough pretotypes o Lead in-store pilots, including coordinating all tasks such as delivering equipment to stores, ensuring the store leadership is aligned and trained, being in store to collect and log feedback o Make improvements to the innovation based on learnings, communicate changes to procurement and the vendors. o Coordinate tasks to make the innovation generally available for franchisees and Team USA to purchase or use.

20% Product Management Maintain launched products as part of the DomOS & Innovation portfolio Lead regular product reviews including P&L analysis to inform annual strategic business case process to maintain, invest or sunset product / features Establish & communicate product positioning / value proposition with regular metrics / reporting. Collaborate with Analytics & Insights to leverage data to prioritize new initiatives and feature enhancements and product benefits Partner with relevant departments to ensure product or new feature information is communicated to all necessary organizations to ensure successful deployment

Qualifications

Bachelor's degree in business administration, or another related field (preferred) 3+ years of professional working experience in a related industry, 2+ years of direct operations experience . Proven operations knowledge or demonstrated desire to build operations knowledge by spending extended time in stores. Thorough understanding of Domino's Pizza standards, policies, and procedures Ability to work independently and be results oriented Comprehensive understanding of the Microsoft Office suite of tools Strong verbal and written communication skills, including presenting and public speaking. Strong organizational, interpersonal and task management skills. Ability to travel to stores and vendor facilities (around 20%)

Additional Information

All your information will be kept confidential according to EEO guidelines.