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Customer Experience Journey Manager

Customer Experience Journey Manager

VirtualVocationsGrand Rapids, Michigan, United States
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A company is looking for a Customer Experience Enjoy Journey Manager to lead the in-life customer experience for their Enjoy service.

Key Responsibilities

Define the Enjoy vision and maintain a roadmap across service performance, billing clarity, payments, and plan-change flows

Maintain a prioritized backlog and lead agile delivery with cross-functional teams

Use customer insights and analytics to diagnose issues and build performance dashboards

Required Qualifications

6+ years in product, customer experience, or operations within telecom or billing

Strong fluency in analytics and billing / payment systems

Experience deploying AI / automation in production workflows

Proven cross-functional leadership abilities

Customer-obsessed with a bias for action

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Customer Experience Manager • Grand Rapids, Michigan, United States

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Remote AI Task Reviewer – Flexible Hours, No Experience Needed

Remote AI Task Reviewer – Flexible Hours, No Experience Needed

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Customer Experience Manager

Customer Experience Manager

VirtualVocationsGrand Rapids, Michigan, United States
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Program Manager, Customer Success

Program Manager, Customer Success

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Customer Experience Manager

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Customer Experience Supervisor

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Service Delivery Manager

Service Delivery Manager

VirtualVocationsGrand Rapids, Michigan, United States
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Senior Manager, Customer Success

Senior Manager, Customer Success

VirtualVocationsGrand Rapids, Michigan, United States
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Senior Customer Success Manager

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Unit Manager - Sign On Bonus

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Side gig : Earn at least $1365 in your first 117 trips driving, guaranteed.

Side gig : Earn at least $1365 in your first 117 trips driving, guaranteed.

UberHopkins, MI, United States
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Part-time gig : Earn at least $1365 in your first 117 trips.

Part-time gig : Earn at least $1365 in your first 117 trips.

UberGreenville, MI, United States
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Customer Experience Project Liaison

Customer Experience Project Liaison

Active Staffing ServicesGrand Rapids, MI, US
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Step into the role that connects projects to people in Walker, MI.Picture this : it’s 9 : 00 AM in Walker, MI.You log in, scan your queue, and jump between a customer email, a chat ping, and a q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
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Customer Experience Specialist

Customer Experience Specialist

VirtualVocationsGrand Rapids, Michigan, United States
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Senior Manager, Enterprise Customer Insights And Speech Analytics (Onsite)

Senior Manager, Enterprise Customer Insights And Speech Analytics (Onsite)

Western & Southern Financial GroupFremont, MI, US
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Community Customer Experience Manager

Community Customer Experience Manager

VirtualVocationsGrand Rapids, Michigan, United States
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Consumer Experience Analyst

Consumer Experience Analyst

VirtualVocationsGrand Rapids, Michigan, United States
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Flexible $ : Earn At Least $1365 For Your First 117 Trips, Guaranteed.

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UberHoward City, MI, United States
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