Customer Experience Project Liaison

Job Description

Job Description

Step into the role that connects projects to people in Walker, MI

Picture this : it’s 9 : 00 AM in Walker, MI. You log in, scan your queue, and jump between a customer email, a chat ping, and a quick phone call. You translate questions into clear answers, unblock issues with empathy, and keep everything documented so the next step is effortless for the customer and the team. That’s the rhythm of our Customer Experience Project Liaison.

A day in the life

• Serve as the welcoming point of contact across phone, email, and chat, guiding customers through next steps with confidence.
• Share accurate, easy-to-understand information about our products and services to help customers make informed decisions.
• Resolve concerns with patience, professionalism, and empathy—turning challenges into positive outcomes.
• Record every interaction and resolution thoroughly so details are clear and follow-up is seamless.
• Partner with teammates to streamline processes and elevate customer satisfaction across the board.
• Stay current on our offerings, policies, and customer service best practices.
• Support onboarding and mentor new team members when needed.

What you bring

Why this role matters

Every conversation is an opportunity to create clarity and trust. You’ll be backed by a supportive team that values your voice, offers hands-on training to help you grow, and gives you the chance to make a real impact for customers every single day.

Location : Walker, MI