Customer Success Manager

A company is looking for a Customer Success Manager (CSM) to manage a portfolio of B2B accounts and drive customer engagement and growth.

Key Responsibilities

Own the full post-onboarding relationship for a portfolio of customers

Drive adoption, engagement, and measurable value for customers

Forecast renewals, identify churn risks, and support account expansion

Required Qualifications

2-4 years of experience in Customer Success, Account Management, or SaaS

Experience managing a high-volume book of accounts (~60-100 accounts / $750K-$1M ARR)

Strong organizational and cross-functional skills

Bonus : Exposure to compliance, insurance, or risk tech