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ServiceNow Strategic Portfolio Management Product Owner

ServiceNow Strategic Portfolio Management Product Owner

Robert HalfGrand Rapids, MI, US
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Job Description

Job Description

We are seeking a seasoned ServiceNow Strategic Portfolio Management (SPM) Product Owner with at least 5 years of experience enhancing ServiceNow platforms. This role focuses on driving the development and optimization of SPM solutions to align with organizational goals. The ideal candidate will serve as a liaison between stakeholders and technical teams to ensure successful delivery of innovative solutions.

This position is a hybrid schedule - onsite Monday - Wednesday, remote the remainder of the week.

Key Responsibilities

Product Ownership

  • Prioritize and manage the product backlog, refining user stories and acceptance criteria.
  • Enhance modules related to Demand, Resource, Enterprise Agile Platform (EAP), and Waterfall.
  • Continuously improve dashboarding and reporting capabilities.
  • Lead end-to-end delivery of SPM features from ideation through deployment.
  • Maintain accurate documentation of current processes and system configurations.
  • Manage testing plans for bi-annual platform upgrades.

Stakeholder Collaboration

  • Partner with business stakeholders, architects, developers, and Scrum Masters to gather and translate requirements into actionable deliverables.
  • Conduct product demos and collect feedback for iterative improvements.

    • Technical Oversight

  • Provide subject matter expertise on ServiceNow SPM modules, including configuration, workflows, and customizations.
  • Collaborate on technical designs and ensure alignment with ServiceNow best practices.
  • Lead testing efforts, including User Acceptance Testing (UAT), to ensure high-quality deliverables.
  • Qualifications

    • Experience

  • Minimum 5 years working with the ServiceNow platform, with a focus on Strategic Portfolio Management.

    • Preferred Certifications

  • ServiceNow Certified System Administrator (CSA)
  • Certified Implementation Specialist – SPM
  • Agile certifications such as Scrum Master, Product Owner, SAFe Agilist, or Kanban System Design

    • Technical Skills

  • Strong knowledge of ServiceNow SPM modules including portfolio, demand, and resource management.
  • Proficiency in Agile methodologies such as Scrum, Kanban, and SDLC.
  • Familiarity with the Common Service Data Model (CSDM) and data analytics / reporting tools.

    • Additional Responsibilities

  • Collaborate with users to understand and translate needs into product requirements.
  • Define and communicate the product vision.
  • Develop and maintain a product roadmap.
  • Oversee all stages of product development, from design to release.
  • Create and manage user stories.
  • Monitor and evaluate progress throughout the product lifecycle.
  • Provide updates to stakeholders and participate in Scrum ceremonies and sprints.
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    Product Owner • Grand Rapids, MI, US

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