Trainer

Job Description

Job Description

Salary : Trainer

Please note that this role is onsite in Washington DC

Duties & Responsibilities

Deliver engaging and interactive training sessions to diverse audiences.

Facilitate virtual, classroom, and on-the-job training programs to enhance employee skills and performance.

Adapt training delivery to various learning styles and needs.

Collaborate with instructional designers to ensure training materials are effective and user-friendly.

Provide post-training support and resources to learners.

Assess training outcomes through surveys, feedback, and performance metrics.

Other duties as assigned.

Qualifications :

3-5 years of experience as a trainer or facilitator.

A minimum of 2 years of previous experience for a government or private sector inbound customer service center. (Preferred)

Knowledge of basic help desk software, computer software and Microsoft Office applications.

Strong presentation and interpersonal skills.

Attention to detail and strong organization skills.

Ability to use various training technologies effectively.

Experience with adult learning principles and learner engagement techniques.

Familiarity with Instructional design methodologies and software

Work Requirements :

Hours of Operation : Within the hours of 7 : 45 AM 5 : 15 PM, Eastern Time, Monday - Friday candidate must be able to work any assigned 8-hour shift between these hours.

Work locations may include provider locations, training locations, the client site, or other locations at the direction of the customer.