Quality Assurance Manager

Customer Quality Manager

Manage Customer Quality engineers who are assigned product quality servicing responsibilities at Traction manufacturing locations and customers. The manager will provide the leadership needed to advocate for the customer and drive alignment with Nidec functions such that we meet or exceed our customers' expectations in the quality of our products and services. This continuously improving cost of poor quality such that we convey a lean and world class provider of products and services to our customers.

Key Responsibilities :

• Takes the lead in managing the executive quality relationships with the assigned key customer accounts.
• Provide direction and leadership to a remote team of CQEs (Customer Quality Engineers) and supporting internal USS functions to drive resolution of customer and outside processor technical and quality issues with our products.
• Drive customer and industry (AIAG Effective Problem Solving guideline) expectations in problem solving. Lead coaching teams on customer specific formats as required (8D / 5D, A3, DMAIC 6Panel, PRR, etc).
• Act as an advocate for our customers to ensure the USS team meets product, delivery, and application requirements, including specific process requirements such as change management and problem solving process disciplines.
• Work with manufacturing sites to establish material boundary samples, quality standards, and develop testing and evaluation techniques to ensure material quality is to customer's expectations and requirements.
• Monitor quality performance, support and actively communicate corrective action work across the supply chains (from mills to outside processors thru "end use" customers).
• Contribute towards continuous improvement activities in product quality and process efficiency across the supply chain.
• Understand and be able to apply product quality standards, customer specifications and industry standards.
• Be familiar with capabilities and limitations of producing mills and outside processors and have the ability to communicate this information to customers.
• Coordinate quality activities with corporate, mill, processor and customer quality departments.
• Ensure accurate transfer of customer requirements or processing instructions to the mills.
• Develop and maintain CQE University with CQE Director for domains and competencies. Research and evaluate internal and external training opportunities and develop training where required.
• Ensure CQE team members are continuously improving the necessary skills for their job functions.
• Proactively engages across functions and within the businesses to identify meaningful opportunities for improving efficiencies and reducing costs.
• Utilizes knowledge, skills, and influence to facilitate breakthrough performance across the organization.
• Leads across the business to identify and share company-wide best practices, sets the priorities for business excellence, and identifies future projects that will drive U. S. Steel's Corporate Performance Scorecard. Influence the organization to ensure the right quality metrics on the scorecard.
• Leads by example and develops others on quality principles and tools for implementing creative solutions for system and process improvements.
• Develops operational, metrics-based benchmarking to identify and share best practices.
• Serve as a change leader for the organization, in delivering engaging people safely (EPS) and change management efforts.

Education, Knowledge, Skills and Abilities :

Work Environment / Physical Requirements :

Equal Employment Opportunity and Affirmative Action at Nidec

Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law.

Work Shift Schedule

No Soliciting

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.