Field Service ManagerWagner Equipment • Albuquerque, NM, US
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Field Service Manager
Wagner Equipment • Albuquerque, NM, US
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job_description.job_card.job_descriptionOversees all administrative needs and maintains paper flow, including invoicing, customer feedback, and ordering P.O. numbers. Ensures all warranty invoicing to internal and external customers is completed. Supplies all documents and reports needed to the Service or Branch Manager. Develops and manages yearly budget for the Field Service operation. Maintains truck administrative paperwork, safety requirements and DOT records to keep the fleet trouble-free. Works closely with the Branch / Service Manager on policy matters as it pertains to field service operations. Consults with the Branch / Service Manager in reaching agreements on annual departmental objectives and carries out programs to meet those objectives. Collaborates with the WTI Service Training Manager to schedule field technicians into schools and classes to ensure current skills. Provides safety equipment and training to all field service technicians as needed. Works with customers to resolve concerns about service work. Provides easy-to-read and accurate quotes to internal and external customers to sell hours in the field service department. Recommends cost-effective repair procedures and guidelines to all customers. Applies working knowledge of Caterpillar systems, including basic mechanical, electrical, and hydraulic systems. Plans long-term and short-term truck equipment and tooling purchases and makes recommendations to the Branch / Service Manager. Handles and executes warranty in the company's best interest and works with the warranty specialist for special situations. Creates long and short-range plans on equipment and facility requirements and recommends to the Branch / Service Manager. Maintains good housekeeping and safety in the work area for the best possible image of the company and employee safety. Standing, walking, talking, sitting, use of hands & hearing. Data entry, telephone, reading / writing, reasoning, organizational, communication & math skills. Safety & product knowledge. Ability to ascend / descend ladders, stairs, etc. Medium work that includes lifting and / or moving objects up to 32 pounds or more. Basic knowledge of Microsoft PowerPoint and Access. Intermediate knowledge of Microsoft Outlook and Excel. Intermediate knowledge of Wynne and ET / SIS / SIS Web / STW. Advanced knowledge of DBS. High School Diploma or GED. Some college or trade school preferred. 5+ years experience servicing heavy equipment. 3+ years administrative / clerical experience. 5+ years customer service experience. 3+ years sales experience. 3+ years supervisory / management experience. Oversees some or all of : Field Service Dispatchers, Journey Technicians, Resident Field Service Technicians, Service Clerk, Field Service Clerk, PIP / PSP Technicians, and Service Writers. Hires, trains, and directs the work of all field service personnel to efficiently perform at the highest level possible. Conducts performance reviews for all Field Service technicians and administrative employees. Encourages adherence to company Principles in Practice and Core Values, and other company policies and guidelines. Noise : Moderate. Indoors and outdoors. Up to 25% travel.
Field Service Manager
Join to apply for the Field Service Manager role at Wagner Equipment
Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?
Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.
Benefits
- Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
- Medical, dental, and vision insurance
- Life and AD&D Insurance
- Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- CEFCU - Citizens Equity First Credit Union – Employees have access to payroll deductions, savings, accounts, loans, VISA card, and more.
- Additional Benefits include : Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
Pay
Pay Rate : $77,500.00-$106,200.00 annually.
Pay is based upon education and experience.
Essential Functions
Physical Demands & Competencies
Required Education and Experience
Supervisory Responsibilities
Work Environment
Travel Requirements
Other Duties
Job offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug / alcohol testing, fit for duty testing, and any other job-related tests / screenings. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements are representative of minimum levels of knowledge, skills and / or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
EEO Statement
Wagner Equipment Co. is an EEO / AA / Veterans / Disabled employer.
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Field Service Manager • Albuquerque, NM, US
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