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Executive Desktop Support Engineer

Executive Desktop Support Engineer

Harvard Partners Trusted IT AdvisorsBeverly, Massachusetts, United States
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As the Executive Desktop Support Analyst, you will work within a great team supporting desktops, phones, mobile devices, VPN, Citrix Receiver, Office and desktop applications, wireless connectivity, video conferencing, etc.

Responsibilities :

  • Support onsite Executives and other VIP staff.
  • Create and support desktop / laptop build processes for domestic / global sites.
  • Perform software distribution and patch management to Windows PC's and laptops when needed.
  • Maintain and order supplies, equipment, and accessories.
  • Provide orientation & end user training for client technologies.
  • Manage ticketing system daily. Follow up with user until issue is resolved.
  • Quickly respond to technical support requests.
  • Troubleshoot software and hardware user related issues.
  • Track and monitor progress on issues to reduce / eliminate future incidents.
  • 24 / 7 support and extended support hours where necessary.
  • Work with other IT functional areas on a day-to-day basis.

Requirements :

  • Experience supporting C-Level Executives needs from their corporate office to their home office.
  • Proficient in Windows 10 / 11, O365, iOS and mobile technologies.
  • Experience in Active Directory environments ( On-Prem / Azure AD ). Cloud experience Azure.
  • Experience with Project Management and deploying new technology based upon business needs.
  • Experience with pushing images using Auto Pilot.
  • Some knowledge with Cisco Switches / Cisco Video Units.
  • LANDesk and PowerShell.
  • Ability to work independently without oversight.
  • Bachelor's Degree and / or Microsoft Certifications.
  • 3+ years in a fast-paced environment.
  • Ability to work independently with minimal supervision.

    • About Harvard Partners Trusted IT Advisors :

    Harvard Partners is a management consulting firm focused on helping companies more effectively leverage their IT investment. We engage with the C-Suite and Technology Team to help them better understand their IT infrastructure and process in order to align the technology strategy and organization to reach the firm’s strategic business goals.Some of our practices include :

  • Program / Project Management and "PMO as a Service"​
  • IT Assessments
  • Business Continuity / Disaster Recovery
  • Optimized Infrastructure
  • Concierge Managed Services
  • Data Center Strategy, Transformation, and Migration
  • Cloud Management Programs
  • Security Assessments and Remediation
  • Staffing, technical & tacticalWorking with the client’s staff, vendors, and consultants, we deliver supportive and collaborative engagements where direct dialog, simplified reporting, productive meetings, and clear responsibility and accountability encourage active participation resulting in consensus-based business outcomes.
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    Desktop Support Engineer • Beverly, Massachusetts, United States

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