Talent.com
Desktop Support Engineer

Desktop Support Engineer

TECEZECambridge, MA, US
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Responsibilities

  • Conduct support operations on day-to-day basis
  • Candidate should have 4+ years of experience in desktop support / end user support
  • In cooperation with Infrastructure operations and engineering teams, perform actions to maintain Service Level Objectives as well as security and compliancy tasks
  • End user / Desktop support, hands & eye support in server room or data centre
  • Where agreed, participate to IT Compliance development for own area (Senior Engineer)
  • Where agreed, participate to Infra development within own area of expertize (Senior Engineer)
  • Where agreed, manage business integration with active communication, promotion and deployment of standard IT services, coordination of local key users and handling of possible local escalation cases on own responsibility area. (Senior Engineer)
  • Participation in the Duty Ring at sites / consolidated sites within two hours from home base, where applicable

Key contacts

  • End users, business key users and managers
  • Basic understanding on Servers & Storage, Communication Technology, and Managed Desktop Services Engineering and Operations teams
  • User Support team
  • Coordinate and cooperate with L2 internal teams
  • Experience will be needed in laptop deployment and configuration. Basic Imaging skills required, along with experience setting up iPads, and ticket queue assignments, spreadsheet experience helpful.

    • Seniority level

  • Associate

    • Employment type

  • Contract

    • Job function

  • Information Technology

    • Industries

  • Computer and Network Security

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