Residential HVAC Field Supervisor

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Job Summary

The Field Service Supervisor should be responsible for scheduling and supervising employees to effectively provide service, repair, and installation for customers. The Field Service Supervisor supports good customer relations by ensuring that services are provided as scheduled, at competitive prices, and that all applicable codes and regulations are adhered to.

Primary Responsibilities

Supervises and delegates service personnel to include assistance with hiring, and discipline, scheduling personnel, setting work priorities, training, completing time sheets, evaluating performance, and supervising work assignments to ensure effective operations.

Evaluates workload and schedules to maximize production.

Ensures materials and equipment are ordered and distributed for scheduled jobs.

Reviews and approves parts, material, equipment, and tool procurement.

Assists with dispatching of services to appropriate technician.

Ensures each job is completed on time and to customer satisfaction and performs on-site inspections.

Reviews service paperwork and ensures all field personnel adhere to procedural standards of reporting and documentation.

Evaluates staff to determine training requirements and provides recommendations to the Service / Operations Manager.

Assists with oversight of safety reporting.

Assists in providing accurate reports and updates on labor costs, work scheduling, billing, and payroll.

Provides coaching, feedback, and ongoing technical and communication training to all subordinates to increase performance.

Participates in all company sponsored training classes.

Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.

Communicates with other departments to ensure the proper transfer of all service work business data.

Always maintains a professional image by :

Wearing only company approved and provided One Hour apparel.

Following safety policies and procedures.

Abiding by ALL One Hour standards of performance and code of ethics.

Maintaining a courteous demeanor with all customers and associates.

Maintaining company vehicle, ensuring cleanliness and organization, both inside and out.

Respecting the customer's property.

Required Knowledge, Skills, and Abilities

Minimum number of years of verifiable experience as a Service Technician in a residential service and maintenance operation, as required for Level of Technician.

Knowledge of the fundamental of operational functionality of residential heating, air conditioning, and ventilation equipment.

Solid communication and customer service skills.

Must have appropriate trade tools.

Valid driver's license and a clean driving record.

Ability to pass a background check and drug screen.

Education / Certification Requirements

NATE Certification

GED or High School Diploma. EPA Certification.

Associate degree in related field.

Environmental Conditions

Climbing, heavy lifting, loud noise, crawling, working in confined spaces, pushing / pulling, carrying equipment, bending, turning, kneeling.

Physical Requirements

Ability to stand, walk, and climb ladders and stairs.

Ability to work in confined spaces and to maneuver in attics, basements, and crawl spaces to access HVAC units.

Ability to continually climb, balance, stoop, kneel, crouch, and / or crawl.

Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.

Work assignments may be performed with or without reasonable accommodation to a known disability.