Strategic Account Manager

Strategic Account Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The Strategic Account Manager will be the primary contact for strategic accounts and will provide value to these accounts participating in both Macro Helix and McKesson enterprise products and services. This Strategic Account Manager will serve as both the primary internal and external customer liaison, as the customer advocate, including monitoring, and supporting all activity through the appropriate part of our organization and broader McKesson enterprise.

Position Description :

• Interpersonal communication and collaboration to represent Macro Helix at a pharmacy level to c-suite, requiring routine scheduled calls and ongoing communication
• Develop understanding of customer business and strategic needs and priorities
• Develop and deliver effective quarterly business reviews (QBR) at all levels of the organization up to c-suite
• Deliver weekly, monthly and quarterly status and results presentations to internal and external stakeholders
• Rapidly perform exploratory data analysis, generate and test working hypotheses, and uncover interesting trends and relationships to seek innovative solutions for 340B program optimization to maximize net benefit
• Identify new opportunities with a One McKesson enterprise mindset on products and services, partnering with sales to aid in potential for contract expansion
• Leverage technical tools and quantitative data to manage multiple customer portfolio contract success, high customer satisfaction and customer renewal
• Prepare insights reporting, including analysis and research
• Develop and implement client relationship management strategies
• Identify opportunities in McKesson software and services by staying engaged with sales partners
• Liaison and dynamic leader in partnering with sales, customer service, product, IT, finance, and operations departments
• Provide input, serving as an ongoing resource and technical expert on products and services with internal teams
• Act as subject matter expert on the assigned customer portfolio
• Facilitate issues resolution through multiple channels within the broader McKesson enterprise
• Manage special projects based on customer key initiatives
• Maintain premier customer satisfaction measured through direct customer surveys
• Other duties and responsibilities as assigned.

Minimum Requirement :

Degree or equivalent and typically requires 2+ years of relevant experience.

Education :

4-year degree in related field or equivalent experience

Critical Skills :

Additional Skills :

Working Conditions :

Agency Statement :

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position $63,400 - $105,600

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!