Sr. Service Account Manager

Elevator / Escalator Service Sales Manager

The primary purpose of this job is to manage, sustain and grow EED service sales and maintenance interests throughout the Southern California Branch on a directed basis.

The essential functions of the position include, but are not limited to the following :

• Achieve established service sales goals and objectives for account retention, open order sales, repair sales, foreign maintenance acquisition, NCS conversion, etc.
• Ensure all maintenance contracts are current and not exposed to unnecessary risk. Proactively and expeditiously convert / roll over pending or expiring maintenance contracts. Recognize signs of potential cancellations and act to prevent them.
• Prepare maintenance estimates, open order proposals, repair or modernization proposals, etc, and present same to customers.
• Recognize competitive advantages and use those to assist in selling the premium service that we offer.
• Manage and develop excellent customer relations and ensure company interests are maximized in the area.
• Respond quickly, professionally and positively to all customer needs and concerns.
• Work to continually gain technical knowledge on elevator / escalator operations.
• Build industry knowledge, particularly in dynamic regulatory areas.
• Assist with collections and maintenance of accounts to ensure minimal receivables.
• Maintain accurate data entries, reports as required.
• Participate in continuous improvement programs / tasks.
• Review all billables and escalations monthly for accuracy.
• Diligently enter data and utilize Salesforce per company policy and guidelines.
• Participate in company event committees and processes.
• Engage in Corporate Social Responsibility activities where possible.
• Perform other job functions as assigned.

Education and experience :

The pay range for this position at commencement of employment is expected to be between $111,200 and $152,900 / year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions based on achieving individual performance and / or sales metrics, incentive compensation and discretionary awards in addition to a full range of medical, financial, and / or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these additional compensation and benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department / team performance, and market factors.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.