Customer Support Advisor II (Atlanta)

Customer Support Advisor II

Atlanta, GA Product Operations Customer Experience / Full-time / Hybrid Apply for this job We are seeking a Customer Support Advisor II to be a subject matter expert and key escalation point on our support team. This is not a standard support role; it is designed for a curious and resilient individual who is ready to solve our most complex challenges. You will not only resolve advanced customer issues but also proactively find and solve problems across the organization to enhance the overall customer experience.

What you will be doing :

• Exhibit POD domain proficiency
• Provide insights to clients on software functionality and workflow / best practices.
• Demonstrates initiative to problem solve and willingness to investigate platform functionality.
• Ability to maintain high levels of personal accountability and self-motivation.
• Communicates professionally with external and internal stakeholders.
• Create and Run Presentations
• Contribute to system FAQs
• Keep up to date with new product releases and enhancements
• Attend Weekly one-on-one meetings
• Attend Daily Standup meetings
• Accounting Responsibilities
• Basic understanding of product-specific accounting guidance
• Review of internal and client-facing accounting articles
• Research relevant accounting guidance
• Clearly explain accounting guidance to customers
• Participate in system-focused presentations
• Lead Live Agent Hours / Webinars
• Technical Responsibilities
• Growing technical knowledge to assist clients within the POD domain
• Communicates with the development team on any technical defects and software enhancements

What experience and skills we need you to have :

Benefits :

$78,000 - $90,000 a year The base pay range for this position is $78,000-$90,000. Please note : The final salary for this position will be determined in FinQuery's sole discretion consistent with applicable law, and based on a variety of factors, including, but not limited to, the applicant's skills, qualifications for the role, job-related knowledge, work experience, and FinQuery's business and other operational considerations. About Us FinQuery is revolutionizing accounting automation and contract management. As the only provider offering a single platform for complete visibility into lease and vendor contracts, we empower organizations with unprecedented control over their top spending categories. Our award-winning AI-driven software helps over 8,000 organizations worldwide minimize risk, boost efficiency, and reduce costs. Join us as we redefine how businesses manage their finances. FinQuery is an equal opportunity employer to all persons, free from restrictions and prejudice based upon race, color, creed, religion, sex, domestic relationship status, parental status, family status, sexual orientation, national origin, gender identity, age, and disability status. FinQuery maintains a drug-free workplace. Apply for this job