Account Representative

Account Representative - Full-Time

Company : Firstsource Advantage

Location : Amherst, NY

Pay : $19.00 / hour

Start Date : Monday, November 3rd

Schedule :

Training : Monday to Friday, 10 : 00 AM - 7 : 00 PM

Work Hours : Monday to Friday, 10 : 00 AM - 7 : 00 PM & 1 Saturday a month

About the Opportunity :

Are you ready to grow your career while making a real impact? Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as Account Representatives (Collections). This is more than just a job - it's a chance to build a stable, rewarding career in a supportive and fast-paced environment.

What You'll Do :

Engage with customers to understand their financial situations and recommend appropriate payment solutions

Handle inbound and outbound calls professionally and empathetically

Work with compliance in mind by following federal and state regulations

Meet performance goals related to call quality, resolutions, and collections metrics

What We're Looking For :

High school diploma or GED required

At least 6 months of customer service or sales experience

Stable work history and a professional demeanor

Strong communication, problem-solving, and computer skills

Ability to manage confidential information with care and discretion

Reliable, self-motivated, and goal-oriented

Why Join Firstsource?

Career Advancement : We promote from within and support your growth

Meaningful Work : Help customers take control of their financial future

Team-Oriented Culture : Be part of a collaborative and supportive team

Skill Development : Learn and grow with hands-on experience in collections and customer service

Benefits (Eligible After 90 Days) :

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with matching

Paid Training

Monthly Incentives and Recognition Programs

• PTO

Take the Next Step in Your Career

Apply today to join Firstsource Advantage and start building a future you're proud of.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.