MSP Level I Engineer
CourserMiami Lakes, FL, USjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
- serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_descriptionTechnical Support : Provide first-line technical support to clients via phone, email, or ticketing system, resolving issues related to hardware, software, and network infrastructure. Diagnose and troubleshoot technical problems reported by clients, utilizing remote access tools and diagnostic utilities to identify root causes and implement timely solutions. Maintain accurate and detailed records of all client interactions, including issues reported, actions taken, and resolutions achieved, in the ticketing system or knowledge base. Escalate complex or unresolved issues to Level 2 or Level 3 engineering teams, providing comprehensive documentation and relevant information to facilitate further investigation and resolution. Communicate effectively with clients to gather additional information about reported issues, provide status updates on ongoing investigations, and ensure client satisfaction throughout the support process. Monitor client systems and networks using remote monitoring and management (RMM) tools, identifying and addressing potential issues before they escalate into critical problems. Perform routine maintenance tasks such as software updates, patches, and system configurations to ensure the stability and security of client environments. Contribute to the knowledge base by documenting common issues, troubleshooting steps, and best practices, enabling self-service resolution for both clients and internal teams. Adhere to service level agreements (SLAs) established with clients, ensuring timely response and resolution of support requests within agreed-upon timeframes. Stay up-to-date with emerging technologies, industry trends, and best practices in IT support and service delivery, continuously improving technical skills and knowledge. Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience). Previous experience in a technical support role, preferably in an MSP or IT services environment. Strong understanding of computer systems, networks, and common IT infrastructure components. Proficiency in troubleshooting Windows and / or Linux operating systems, as well as common business applications and productivity suites. Familiarity with remote support tools, ticketing systems, and diagnostic utilities. Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users effectively. Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus. This position may require occasional after-hours or weekend work to handle urgent issues or participate in on-call rotations. Collaboration with other engineering teams, project managers, and account managers may be necessary to resolve complex issues or implement new solutions. A customer-focused mindset, attention to detail, and the ability to work well under pressure are essential for success in this role. This job description is intended to convey information essential to understanding the scope of the role and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may evolve over time based on business needs and the individual's performance . Top of Form Powered by JazzHR
Job Summary :
- As an MSP (Managed Service Provider) Level 1 Engineer, you will be responsible for providing frontline technical support to clients, addressing their IT issues promptly and effectively.
- Your role will involve troubleshooting, diagnosing, and resolving common technical issues, as well as escalating complex problems to higher-level engineering teams when necessary.
- This position requires strong technical aptitude, excellent communication skills, and a commitment to delivering high-quality customer service.
Key Responsibilities :
Issue Resolution :
Documentation :
Escalation :
Client Communication :
Proactive Monitoring :
Routine Maintenance :
Knowledge Sharing :
Adherence to SLAs :
Continuous Learning :
Qualifications :
Additional Information :
Note :
serp_jobs.job_alerts.create_a_job
Engineer Level Msp • Miami Lakes, FL, US
Job_description.internal_linking.related_jobs
Shape a remarkable future with us.Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the abil...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Principal Engineer - CMT Operations Manager (South Florida).Miami, Fort Lauderdale, West Palm Beach, or Delray Beach.Are you ready to lead and grow a Construction Materials Testing (CMT) operation ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
The successful candidate for this entry-level position will be assigned to work on a project site, under the supervision of the Project Manager and Superintendent on the job.Responsibilities includ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
University of Miami is seeking a MRI Technologist Level II for a job in Miami Beach, Florida.Job Description & Requirements.
The University of Miami / UHealth, Department of Radiology, has an exci...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days University of Miami is seeking a Ophthalmic Technician Level I for a job in Miami Beach, Florida.Job Description & Requirements.
The University of Miami has an exciting opportunity for an Ophtha...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days University of Miami is seeking a MRI Technologist Level I for a job in Miami Beach, Florida.Job Description & Requirements.
The University of Miami UHealth Department of Imaging Services has an ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days 
The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
This position assumes total responsibility for the “physical plant.Closely monitors, identifies, and communicates problems in every phase of general maintenance of the building(s), including areas ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 University of Miami is seeking a Surgical Technician Level I for a job in Miami Beach, Florida.Job Description & Requirements.
The Surgical Technician - Certified oversees and accounts for the i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days University of Miami is seeking a Ophthalmic Technician Level II for a job in Miami Beach, Florida.Job Description & Requirements.
The University of Miami, Bascom Palmer Eye Institute, has an exc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days University of Miami is seeking a Surgical Technician Level II for a job in Miami Beach, Florida.Job Description & Requirements.
The University of Miami, Bascom Palmer Eye Institute, has an excit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days 
Position : Principal QA Engineer (SAP S / 4 HANA & ECC).Location : Open to Miramar, FL (preferred) or Dallas, TX, following a Hybrid model (40% onsite, 60% offsite is acceptable).Duration : 8 months - ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
THE ARMY HEALTH CARE ADVANTAGE As a member of the Army health care team, you’ll receive benefits that you won’t be able to get in a civilian career.
Challenging Work Feel inspired with great case di...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days University of Miami is seeking a Surgical Technician Level III for a job in Miami Beach, Florida.Job Description & Requirements.
CVOR Surgical Technician 3 - Certified, Full Time.The Surgical Te...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days 
Ultimate Staffing is seeking a Bilingual Receptionist (English / Spanish) for a dynamic client located in the Medley area.
This individual will be the welcoming face and voice of the company, responsi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
ITS Project Manager (Full-Time, On-Site).ITS (Intelligent Transportation Systems) Project Manager.This position serves as the primary point of contact and is responsible for the overall coordinatio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
- serp_jobs.job_card.promoted
SCM Analytics Engineer
Southern Glazer's Wine & SpiritsMiami, FL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Principal Engineer - Construction Materials Testing (CMT)
LVI AssociatesMiami-Dade County, FL, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Entry Level Field Engineer, Miami, FL - June 2026
DOCMiami, FL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Level II - MRI Technologist
University of MiamiMiami Beach, FL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Level I - Ophthalmic Technician
University of MiamiMiami Beach, FL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Level I - MRI Technologist
University of MiamiMiami Beach, FL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Software Engineer, Platform - Coral Springs, USA
SpeechifyCoral Springs, FL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Chief Engineer
FirstService ResidentialKey Biscayne, FL, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Level I - Surgical Technician
University of MiamiMiami Beach, FL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Level II - Ophthalmic Technician
University of MiamiMiami Beach, FL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Software Engineer, Platform - Sunrise, USA
SpeechifySunrise, FL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Level II - Surgical Technician
University of MiamiMiami Beach, FL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Software Engineer, Platform - Hialeah, USA
SpeechifyHialeah, FL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Principal QA Engineer (SAP S / 4 HANA & ECC)
Servsys CorporationMiramar, FL, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Medical HPSP
United States ArmyKey Biscayne, FL, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Level III - Surgical Technician
University of MiamiMiami Beach, FL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Temporary Receptionist Needed!
Ultimate StaffingMiami-Dade County, FL, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
ITS Traffic Project Manager
AQRA InternationalMiami-Dade County, FL, United Statesserp_jobs.job_card.full_time