Call Center Representative

A company is looking for a Representative I PACT-FT Day / Remote.

Key Responsibilities

Answer calls efficiently using a telephone answering platform while adhering to standard protocols

Maintain expert knowledge of database applications and ensure patient privacy

Facilitate patient requests safely and effectively, utilizing active listening and critical thinking skills

Required Qualifications

High school diploma or GED required; Bachelor's degree preferred

Superior customer service skills and / or call center experience preferred

One year of experience in a medical office or healthcare setting preferred

Experience with computer applications, preferably Microsoft Office and CRM software

Knowledge of principles of growth and development relevant to the patient population served