Talent.com
Temporary Real Time Adherence Specialist

Temporary Real Time Adherence Specialist

Instant TeamsSouthern Pines, NC, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.job_card.part_time
  • serp_jobs.job_card.permanent
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Instant Teams is building out a large, dynamic, fully remote standby team that will help make a difference in communities affected by natural disasters!

This is an incredible opportunity for you to put your remarkable skills to use.

We’re proud to offer these roles that allow you to contribute to national resilience and emergency response.

We are hiring a team of Real Time Adherence Specialist to support 24 / 7 coverage across our team.

Important information about this position :

  • We’re actively building our team now—so when the call for support comes, we’re ready to respond immediately.
  • By joining early, you’ll be on-call for activation the moment a national response is needed.
  • It’s preparation with purpose—and your chance to be part of something bigger.

Why this role will excite you :

  • Fully Remote
  • Mission-Driven Work : This isn’t your average job.
  • You’ll be stepping into a role that directly supports people in times of need, helping them navigate critical services and federal assistance.

    • Your Availability Matters—Here’s Why :

  • To respond quickly when support is needed, we rely on accurate availability from our team.
  • You’ll be asked to keep your availability current through your profile or monthly check-ins—whether you're open to full-time or part-time roles.
  • Staying updated helps us match you to the right opportunities fast when it counts most.
  • Due to federal contract mandates, U.S. citizenship is required for this position Equipment is BYOD initially but the client will provide equipment for the duration of the temporary project Must be able to pass a Department of Homeland Security background check upon activation   Instant Teams is looking for a Real Time Adherence Specialist to join our dynamic contact center operations team!  In this role, you’ll help ensure staffing and service levels stay on track with client expectations.
  • You’ll monitor intraday performance, resolve scheduling issues, and keep operations running smoothly.
  • This isn’t just about schedules, it’s about driving efficiency and giving agents what they need to perform at their best.

    • If you’re detail-oriented, quick to act, and thrive in fast-paced environments, this role is for you.   Main Responsibilities :

  • Create and distribute accurate, timely agent schedules to support optimal coverage.
  • Process intraday updates, corrections, and exceptions for time off and absences.
  • Monitor real-time metrics—including call volume, service levels, and agent availability—to identify and address unusual activity.
  • Detect and escalate abnormal scheduling issues to ensure rapid resolution.
  • Open, track, and coordinate trouble tickets, escalating technical or operational issues as needed.
  • Generate and deliver both standard and ad hoc reports on workforce availability and effectiveness.
  • Proactively resolve agent availability concerns through direct communication via phone, messaging platforms, and collaboration with the command center.
  • Provide continuous real-time updates and actionable insights to operational teams throughout the day.

    • Qualifications :

  • High school diploma or GED required.
  • Minimum 1 year of experience in a call center environment, ideally in Workforce Management or real-time analysis.
  • Strong written and verbal communication skills in English (B2 level or higher).
  • Proficient in Microsoft Excel, including the ability to create and analyze Pivot Tables.
  • Skilled at multitasking while meeting deadlines in a fast-paced environment.
  • Highly detail-oriented with strong organizational abilities.
  • Results-driven, with a proven ability to meet performance expectations.
  • Quick learner and proactive self-starter who thrives in dynamic settings.

    • Position Details :

  • Pay Rate : $23.00 / hour Schedule entails 24 / 7 shift coverage when activated : Days : Availability between the hours of 6am - 8pm EST Nights : Availability between the hours of 8pm - 6am EST Start Date : This is a standby list to be activated when a natural disaster strikes.
  • When a natural disaster strikes, we will submit our activation list.
  • Everyone on this list will undergo a background check through the Department of Homeland Security.
  • This will take approximately 3-7 days.
  • Once cleared, you will be notified of your start date.  Due to the temporary nature of this position we are unable to provide benefits for this role.

    • Location Restrictions :

  • Due to specific location requirements, we are NOT able to hire from the following locations :
  • Alaska
  • California
  • Denver, CO
  • Hawaii
  • Illinois
  • Maryland
  • Massachusetts
  • Minnesota
  • Missouri
  • Montana
  • Nebraska
  • Rhode Island
  • Vermont
  • Washington
  • OCONUS In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. ________________________________________________________________________________ Notes Other Duties This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job.
  • While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.) EEO and Harassment Statement Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
  • This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
  • Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
  • Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.
  • About Us As a customer experience (CX) marketplace, Instant Teams partners with nation's top brands and companies through a suite of talent solutions that range from building out remote support teams to identifying a direct hire - all by sourcing from their remarkable and diverse talent community.
  • As a mission-centric company, they have a proven track record of generating thousands of remote job opportunities and have significantly improved the financial well-being of military families, generating over $40 million in economic impact.
  • Powered by JazzHR
    • serp_jobs.job_alerts.create_a_job

    Temporary Specialist • Southern Pines, NC, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Outpatient Registration Coordinator

    Outpatient Registration Coordinator

    FirstHealth Physician GroupPinehurst, NC, US
    serp_jobs.job_card.full_time
    FirstHealth of the Carolinas is a nationally recognized health care system located in central North Carolina.Comprised of four hospitals with more than 600 beds, the system also offers leading-edge...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Enrollment Associate

    Enrollment Associate

    eTeamHolly Springs, NC, US
    serp_jobs.job_card.full_time
    Job Title : Enrollment Associate I.Location : Fountain Valley, CA 92708.The Enrollment Associate I is intended as MHS entry level position, responsible for analyzing and maintaining accurate membersh...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Registration Coordinator

    Registration Coordinator

    FirstHealth Physician GroupRaeford, NC, US
    serp_jobs.job_card.full_time
    Patient Services Representative.Responsible for registration of patients, verification of insurance benefits, pre certifications and verification of demographic information.Responsibilities also ma...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Job File Coordinator

    Job File Coordinator

    ServproPittsboro, NC, US
    serp_jobs.job_card.full_time
    Are you self-disciplined and respectful, don't mind following rules, and thrive in harmonious environments? Do you avoid taking risks in favor of making cautious decisions based on past experiences...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    P&C Insurance Customer Service Representative

    P&C Insurance Customer Service Representative

    Independent Insurance Agents of North CarolinaApex, NC, US
    serp_jobs.job_card.full_time
    Personal Lines Customer Service Representative.Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulf...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Registration Coordinator - Outpatient

    Registration Coordinator - Outpatient

    FirstHealth Physician GroupRockingham, NC, US
    serp_jobs.job_card.full_time
    Ready to take your career to the next level?.FirstHealth of the Carolinas is a nationally recognized health care system in central North Carolina with headquarters in Pinehurst, NC.FirstHealth of t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Registration Coordinator - Imaging

    Registration Coordinator - Imaging

    FirstHealth Physician GroupRockingham, NC, US
    serp_jobs.job_card.full_time
    Ready to take your career to the next level?.FirstHealth of the Carolinas is a nationally recognized health care system in central North Carolina with headquarters in Pinehurst, NC.FirstHealth of t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Border Patrol Agent - Experienced (GL9 / GS11)

    Border Patrol Agent - Experienced (GL9 / GS11)

    U.S. Customs and Border ProtectionPittsboro, NC, US
    serp_jobs.job_card.full_time
    Check out these higher-salaried federal law enforcement opportunities with the U.Your current or prior law enforcement experience may qualify you for this career opportunity with the nation's premi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Job File Coordinator

    Job File Coordinator

    IICRCPittsboro, NC, US
    serp_jobs.job_card.full_time
    Are you self-disciplined and respectful, don't mind following rules, and thrive in harmonious environments? Do you avoid taking risks in favor of making cautious decisions based on past experiences...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    4267 Program Associate

    4267 Program Associate

    Clearance JobsFayetteville, NC, US
    serp_jobs.job_card.full_time
    We are seeking a passionate Program Associate on our Client Success team to help deliver a high-visibility initiative supporting a defense sector client. In this role, you will contribute to the sta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Referral Coordinator

    Referral Coordinator

    Rainbow PediatricsFayetteville, NC, US
    serp_jobs.job_card.full_time
    At Playground Pediatrics, our purpose is to give every child what they need to grow up healthy, cared for, and celebrated. We are writing a new chapter for children’s health by strengthening p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Tax Expert

    Tax Expert

    IntuitOlivia, NC, United States
    serp_jobs.job_card.full_time
    Overview Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United Sta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Intake Coordinator (Bilingual)

    Client Intake Coordinator (Bilingual)

    Autism Center of ExcelleneFayetteville, NC, US
    serp_jobs.job_card.full_time
    Bilingual Client Intake Coordinator | Fayetteville, NC.Clinic-Based Role Supporting All AutismCOE Locations.Start Families on Their ABA Journey with Care and Compassion. Autism Center of Excellence ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Tax Expert - Onsite

    Tax Expert - Onsite

    IntuitOlivia, NC, United States
    serp_jobs.job_card.full_time
    Overview Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United Sta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Entry-Level Border Patrol Agent - $30,000 Sign-On Bonus

    Entry-Level Border Patrol Agent - $30,000 Sign-On Bonus

    United States Customs and Border ProtectionGoldston, NC, US
    serp_jobs.job_card.full_time
    IMPORTANT NOTICE : Duty assignments available at time of offer may include the Southwest Border including prioritized locations. Border Patrol determines duty assignments at time of offer based on op...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Intake Coordinator

    Intake Coordinator

    Southeastern Integrated Care LLCRaeford, NC, US
    serp_jobs.job_card.full_time
    The Intake Coordinator is Southeastern Integrated Care’s system navigator and point of contact for clients, families, multiple referral sources, payers, and our network of providers assuring ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Submit a General Application to CR Legal Team

    Submit a General Application to CR Legal Team

    CR Legal TeamNC, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    At CR Legal Team, our Brand Promise is to "Stand Up For You" by staying true to our Mission to provide "Whole-Person Legal Care™" and by following through with our Core Values to "Care Like Family,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Seasonal Tax Expert - Local

    Seasonal Tax Expert - Local

    IntuitOlivia, NC, United States
    serp_jobs.job_card.full_time
    Overview Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United Sta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Social Worker / Case Manager

    Social Worker / Case Manager

    Serenity Therapeutic Services, Inc.Raeford, NC, US
    serp_jobs.job_card.full_time
    Serenity is looking for an experienced Social Worker II to join our growing Therapeutic Forster Care division!.The Social Worker II will work with clients, families,. Contact with other professional...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Border Patrol Agent

    Border Patrol Agent

    U.S. Customs and Border ProtectionAsheboro, NC, US
    serp_jobs.job_card.full_time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days