Applications Administrator II

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Job Details

The Applications Administrator II role is responsible for the operations of secure and highly available computing platforms, servers, and networks. They, install, maintain, upgrade, and continuously improve the enterprise's operating environment. They also maintain the ongoing reliability, performance and support of the infrastructure. This includes monitoring the operating environments; responding to incidents, problems and planning for growth. Administrators deploy the release of new technologies as well as design, install, configure, maintain and perform testing of PC / server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting Web access and electronic messaging services and maintaining a secure systems environment. They also provide infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure. Under direction of the Manager of I&O Administration, Administrator II will be responsible for the design, installation, and operation of critical IT services in their area of expertise. They will act as the technical liaison between various IT towers, providing critical operational insight into planned implementations and strategies, including the validation of an ongoing solution's supportability. Will act as an escalation point for technical issues impacting service availability. Work with project managers to coordinate and plan project tasks and resources.

Responsibilities Include :

Work Planning

Participates in short- and long-term project efforts with stakeholders and IT groups.

Business Requirements

Works with project team to understand business needs.

Works with system engineers to understand technical requirements.

Provides feedback and recommendations on requirements based on health check results.

Ensures processes and requirements are met such as backup and maintenance availability.

Communicates any events to stakeholders.

Design / Develop

Develops new alerts and monitoring techniques.

Develops scripted solutions and automation.

Integrates solutions with other applications and platforms.

Maintenance

Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.

Develops plans to manage the frequency of appropriate support package / patch application.

Monitors database maintenance and provides appropriate recommendations, when required.

Performance Monitoring

Monitors system-operating capacity in terms of (e.g., disk space, storage and CPU utilization).

Performs capacity workload modeling and availability analysis for a variety of platforms and environments.

May recommend and approve changes / enhancements for improved systems availability, reliability and performance.

Determines the required course of action to improve performance and escalates when appropriate.

Reviews performance and control reports.

Recommends settings changes to the operating system to improve performance and reliability.

Develops, maintains, recommends, documents and supports tools and back-end utilities to provide capacity planning management.

Monitors database performance and recommends changes.

Testing

Designs, plans, performs, and / or leads testing efforts and coordinates feedback of test results.

Develops cases test plans.

Conducts testing to ensure requirements are met.

Continuous Improvements

Recommends performance metrics.

Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements.

Develops solutions for improvement of help desk procedures.

Identifies ways tasks can be automated.

Production Support

Provides Level 2 production support.

Seeks technical assistance or escalates problem, when necessary.

Documents, monitors, reports, and manages the resolution of systemic issues.

Works with System Engineers, Vendors, and Architects when issues appear systemic or cannot be resolved.

Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.

Documents problem status and resolution.

May implement software or hardware changes to rectify problems or address improvement opportunities.

Security

Reports security issues when appropriate and gathers required information.

Analyzes audit trails to detect systematic security violations.

Makes recommendations to improve security and participates in investigations as needed.

Ensures security requirements are adhered to.

Backup and Disaster Recovery

Implements the plan for backup and disaster recovery for infrastructure solutions.

Policies, Procedures, and Standards

Ensures compliance with policies, procedures and standards.

Creates help desk Level 1 procedures.

Service Level Agreements (SLA)

Monitors production, outputs, and services to ensure that SLAs, and other quality metrics, are being met.

Documentation / User Guides

Writes reviews and / or maintains technical documentation for product environments.

Ensures documentation is developed and maintained.

Communications / Consultation

Supports and participates in the formal reporting of project status.

Research / Evaluation

May evaluate future technologies and makes recommendations for software and hardware upgrades.

Coaching / Mentoring

Mentors team members with less experience.

OS Administrators - Operating System Administration

May coordinate, supervise, and validate activities.

Installs, configures and maintains and approves system hardware and software components.

Collects and maintains tracking and configuration documentation and plans.

Manages user access to systems or applications.

Administers the set-up of new profiles, creates and updates access permissions and maintains user accounts for enterprise systems.

Determines if inactive accounts should be deleted.

Network / Telecom Administrators -Network / Telecom Administration

Installs, configures and maintains approved telecom / network hardware and software components.

Maintains WAN, LAN and local Internet, remote access, VPNs, and connectivity protocols.

Analyzes and implements network software or hardware changes.

Establishes WAN, LAN device profiles, device environments, irectories, and security for networks being installed.

May validate voice network configurations.

Analyzes and resolves issues related to facilities bandwidth requirements and capacity planning.

Reviews facilities bandwidth requirements and system interdependencies.

Adjusts bandwidth on routine basis and provides input to capacity planning activities.

Provides support for connectivity or related network / communication issues for the user community.

Information Security Administrators - Information Security Administration

Administers and maintains firewalls, and performs intrusion detection analysis.

Ensures all necessary network security updates, patches and preventive measures are in place.

Performs system and application vulnerability scanning.

Manages and monitors system updates for in scope security systems.

Works with Information Security, where needed, in assessing systems.

Analyzes audit trails to detect systematic security violations.

Troubleshoots basic issues / problems; account lockouts, file share access, application access.

Reports security events when appropriate.

Adheres to information security requirements, policies, and standards.

Collates security incident and event data to produce monthly exception and management reports.

Reports unresolved information security exposures, misuse of resources or noncompliance situations using defined escalation processes.

Implements remediation required by audits / assessments, and documents exceptions as necessary.

Storage and Tape Administrators - Storage and Tape Administration

Administers SANs.

Executes capacity management for systems.

Installs and configures new storage systems.

Defines process for disk space provisioning.

Executes disk space provisioning.

Monitors and reports on disk performance and utilization.

Administers archival activities such as installing, upgrading, configuring, and scheduling and monitoring jobs.

Coordinates data replication procedures.

Maintains and controls the tape library and manages the shipment and transporting of tapes.

Educational requirements :

Bachelor's degree or technical institute degree / certificate or equivalent work experience.

Typically requires a minimum of three (3) years of relevant experience deploying and / or administrating infrastructure solutions

Relevant certification is preferred

Requires strong knowledge and experience with multiple infrastructure solutions.

Skillset & Experience Requirements :

Strong organization skills

Good analytical and problem solving skills.

Ability to communicate effectively both orally and in writing

Good interpersonal skills; solid team player

Knowledge of client / server technology.

Knowledge of LINUX and Wintel skills combined with a strong knowledge of System Operations best practices, process and protocols.

Exceptional customer service skills

Good group presentation skills

Ability to lead technology projects.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https : / / www.virtualfairhub.com / cencora

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

Affiliated Companies : AmerisourceBergen Services Corporation