Talent.com
Field Operations Coordinator

Field Operations Coordinator

Hoffman & Hoffman IncGreensboro, NC, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Job Title : Field Operations Coordinator

Reports to : Area Manger or Director of Technical Operation

FLSA Status : Exempt

We are 100% employee-owned through an Employee Stock Ownership Plan (ESOP). This is a retirement benefit for our employees that is wholly paid for by the company in addition to 401(k) options for employee contributions. There are approximately 7,000 ESOPs in the United States, governed by the IRS and the U.S. Department of Labor. Research indicates that ESOP companies tend to grow faster in sales and employment. ESOP employees tend to have 2.2 times as much in retirement savings as employees in traditional companies.

Position Purpose :

  • Assist the local Area Manager and / or Director of Technical Operations as needed to maximize efficiency and effectiveness of field operations. This hybrid support role encompasses numerous managerial / administrative / sales / operational tasks that may vary as our business needs fluctuate.

Some are included below :

  • Provide guidance and direction to administrative personnel to effectively plan, schedule, coordinate, etc. all activities related to field HVAC service and construction / replacement work.
  • Work with local Sales Team to identify customer problems and offer solutions to their HVAC needs. Survey jobs as necessary to assist in developing scope of work, detailed estimates, and customer proposals. Maintain strong customer relationships and be proactive and fully engaged in customer account management.
  • Project Manage larger quoted jobs in the local area as necessary to ensure jobs transpire with proper coordination and efficiency.
  • Mentor field technicians on administrative requirements such as paperwork, communications with customers, etc. Review and critique / correct technician paperwork such as timesheets, field reports, startup sheets, warranty forms, p-card documentation, etc.
  • Routinely monitor technician field activity and follow up on unresolved and / or outstanding issues in order to provide timely closure of jobs, invoicing, etc.
  • Support various managers, Sales Representatives, etc. and provide them with critical information necessary to support field personnel and customers efficiently and effectively.

    • Employment at Will : Nothing herein is intended to create a contract of employment or to guarantee employment for a definite duration.

    Duties and Responsibilities :

  • Assist with on-boarding of new field personnel. Provide training and technical support for administrative processes such as timesheets, field reports, expenses, etc.
  • Mentor technicians on proper use of laptop computer and the misc. software (Outlook, Word, Excel, Drop Box, etc.) used routinely in our daily operations.
  • Provide insight into technician skill set gaps and help develop a formal long-range Technician Training Plan with input from others. This should include a pro-active approach with thoughtful consideration given to specific geographies, products, and technician skill sets.
  • In detail, check technician Field Reports to ensure all hours are properly recorded, work description is detailed and accurate, purchases are noted, and all supporting documents (receipts, packing slips, startup reports, equipment log sheets, warranty reimbursement forms, etc.) have been completed and are accurate. Communicate as required with appropriate parties until all errors and omissions have been resolved.
  • Assist local Area Manager to monitor field activities to ensure all critical tasks are completed in a timely and accurate manner.
  • Provide leadership and direction if the Area Manager is absent.
  • Understand multiple administrative roles necessary to support our HVAC service business and be able to support and provide guidance and direction to each role. These roles include :

    • Service Coordinator – primary duty is dispatching of technicians.

  • Service Administrator – primary duties are cost reconciliation and invoicing.
  • Service Agreement Administrator – primary duties are preparing service agreement proposals, entering sold agreements into the software system, scheduling inspections, tracking work compliance, documentation, and providing financial reporting to management.
  • Project Manager – primary duties include ordering of materials / equipment, coordination of various trades / manpower / subcontractors / shipments, tracking project costs, adjusting cost estimates as necessary to properly report revenue, margin, etc.
  • Inside Sales Support – primary duties are to estimate job costs and prepare customer proposals.
  • Provide miscellaneous support as needed to keep field operations moving in the most cost efficient and effective manner. This may involve occasional work in the field assisting HVAC Service Technicians.
  • Assist local Area Manager(s) and Operations Director in assembling and analyzing critical business data such as profitability, cost variance, etc.
  • Other duties may be assigned as needed as we aggressively grow our service business.
  • Attend continuing education programs and training, including webinars, workshops, and factory product training.

    • Position Requirements :

  • Associates Degree or equivalent experience in a technical and / or business discipline is preferred.
  • 2-5 years of experience in a related position, preferably in the HVAC or other service related field.
  • Excellent interpersonal skills with the ability to communicate with all levels of staff and work well independently or on a team.
  • Strong verbal, written, analytical, and persuasive skills.
  • Ability to travel, with occasional overnight stays, 10% to 30% of the time.
  • Working knowledge of Microsoft Office Suite.

    • Physical Demands

  • Standing : Frequently
  • Walking : Frequently
  • Sitting : Frequently
  • Handling / Fingering : Frequently
  • Bending : Frequently
  • Pushing / Pulling 12 lbs. or less : Frequently
  • Lifting / Carrying 10 lbs. or less : Frequently
  • Lifting / Carrying 11-20 lbs. : Frequently
  • Lifting / Carrying 21-50 lbs. : Occasionally
  • Reaching Outward : Frequently
  • Reaching Above Shoulder : Frequently
  • Squatting / Kneeling : Frequently
  • Driving : Frequently

    • This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of Hoffman Mechanical Solutions, Inc.

    EOE / Disabled / Veterans

    serp_jobs.job_alerts.create_a_job

    Field Coordinator • Greensboro, NC, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Operations Coordinator

    Operations Coordinator

    Relation Insurance ServicesGreensboro, NC, US
    serp_jobs.job_card.full_time
    The Operations Analyst plays a vital role in optimizing the operational efficiency and effectiveness for their assigned Region. The Operations Analyst works closely with the Regional Operational Lea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Team Coordinator

    Team Coordinator

    Dunhams SportsAsheboro, NC, US
    serp_jobs.job_card.full_time
    NOTICE TO NORTH CAROLINA APPLICANTS : DUNHAM'S PARTICIPATES IN E-VERIFY IN NORTH CAROLINA.Questions should be directed to 248-530-6700. Dunham’s Sports, one of the largest full-line sportin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Job File Coordinator

    Job File Coordinator

    ServproPittsboro, NC, US
    serp_jobs.job_card.full_time
    Are you self-disciplined and respectful, don't mind following rules, and thrive in harmonious environments? Do you avoid taking risks in favor of making cautious decisions based on past experiences...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Inventory Coordinator

    Inventory Coordinator

    Medline IndustriesMebane, NC, US
    serp_jobs.job_card.full_time
    This position is responsible for ensuring that all inventory adjustments, error queues, and other financial issues are researched and reconciled to maintain the highest level of inventory accuracy ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Field Supervisor

    Field Supervisor

    Allied UniversalGreensboro, NC, US
    serp_jobs.job_card.full_time
    Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborati...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Employment Coordinator - 2025336

    Employment Coordinator - 2025336

    World ReliefHigh Point, North Carolina, United States, 27260
    serp_jobs.job_card.full_time +1
    Employment Coordinator - 2025336.Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director Operations Value Base Care Institute

    Director Operations Value Base Care Institute

    Cone HealthGreensboro, NC, United States
    serp_jobs.job_card.full_time
    The Value-Based Care Institute is a value-based enablement company aimed at bolstering the achievements of integrated delivery systems, ACOs, and Clinically Integrated Networks.Offering consultancy...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Border Patrol Agent

    Border Patrol Agent

    U.S. Customs and Border ProtectionYanceyville, NC, United States
    serp_jobs.job_card.full_time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Supervisor, Field Operations

    Supervisor, Field Operations

    BrightspeedAsheboro, NC, US
    serp_jobs.job_card.full_time
    At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwes...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Manager, Last Mile Operations

    Manager, Last Mile Operations

    RXOThomasville, NC, US
    serp_jobs.job_card.full_time
    RXO is a leading provider of transportation solutions.With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customs and Border Protection Officer

    Customs and Border Protection Officer

    U.S. Customs and Border ProtectionYanceyville, NC, United States
    serp_jobs.job_card.full_time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Job File Coordinator

    Job File Coordinator

    IICRCPittsboro, NC, US
    serp_jobs.job_card.full_time
    Are you self-disciplined and respectful, don't mind following rules, and thrive in harmonious environments? Do you avoid taking risks in favor of making cautious decisions based on past experiences...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Executive Assistant

    Executive Assistant

    The Resource CoBrowns Summit, NC, US
    serp_jobs.job_card.full_time
    Executive Administrative Assistant – Browns Summit, NC.Executive Administrative Assistant.Executive Administrative Support. Manage complex calendars and schedules for C-suite and VP-level exec...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Logistics Operations Manager

    Logistics Operations Manager

    Advanced Personnel Resources, Inc.Greensboro, NC, United States
    serp_jobs.job_card.full_time
    Advanced Personnel Resources is seeking a motivated Logistics Operations Manager for a new opportunity with our client, a rapidly growing third party logistics organization located in the Triad.The...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Facilities Coordinator

    Facilities Coordinator

    Bearing Construction, Inc.Siler City, NC, United States
    serp_jobs.job_card.full_time
    At Bearing Construction, we offer a dynamic environment where you can grow professionally while building strong, lasting relationships. Our culture thrives on collaboration, backed by a foundation o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Air Interdiction Agent

    Air Interdiction Agent

    U.S. Customs and Border ProtectionYanceyville, NC, United States
    serp_jobs.job_card.full_time
    Pilot CBP Air Interdiction Agent.Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work wi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    Branch Coordinator

    Branch Coordinator

    HomeChoice HealthcareHigh Point, North Carolina, United States
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Office Coordinator – Home Care Services.Part Time or Full-Time | Growth Opportunity.Are you a motivated self-starter looking for a long-term opportunity with room to grow? .We are looking for ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Field Services Manager

    Field Services Manager

    Ecs SoutheastGreensboro, NC, United States
    serp_jobs.job_card.full_time
    ECS Limited is offering a unique opportunity for a talented and certified Field Services Manager to join our Greensboroteam. We offer opportunities for professional development with additional incen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Program Coordinator

    Program Coordinator

    Cone HealthGreensboro, NC, US
    serp_jobs.job_card.full_time
    The Program Coordinator is responsible for executing administrative and operational support for assigned programs related to planning, directing and coordination of activities associated with syste...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Cabinet Field Supervisor

    Cabinet Field Supervisor

    Carter LumberGreensboro, NC, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    A Carter Lumber Cabinet Field Supervisor is responsible for the development, implementation and supervision for all cabinet-based jobs within the Raleigh & Charlotte areas.This is accomplished ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30