Radiant Senior Analyst (Washington)

Epic Application Management Senior Analyst

Make a difference. Be happy. Grow your career.

Positions in this sub-family are responsible for providing services related to management of the organization's information technology resources to internal and / or external clients in Business Process Outsourcing (BPO) organizations or in Global Capability Centers (global in house captives / shared services centers). Activities include (but not limited to) developing, implementing, and testing internal IT applications and systems software; installation, administration, and maintenance of information technology resources (including IT hardware and software, data / voice networks); providing support to technology users. An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience. Responsibilities typically include : Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices.

Key Responsibilities

The Epic Application Management Senior Analyst provides EHR design, build, testing and advanced troubleshooting services for Nordic's more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.

Technical

• Performing advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of EHR applications for Nordic's complex customers
• Fulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to a Senior Application Advisor
• Performing analysis of workflows system setup, and system audits at the direction of a Senior Application Advisor, including participating in system upgrades and testing

Project and Issue Management

Teamwork and Customer Service

Growth and Mentorship

Skills and Experience

Additional Details

Nordic is an equal opportunity employer dedicated to a policy of non-discrimination on any protected basis including race, creed, color, age, gender, religion, national origin, disability, marital or veteran status, sexual orientation, or any other legally protected status under applicable local, state or federal law. EEO / AA Employer : M / F / Disabled and Vet.