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Dispatcher

Aussie Pet MobileRichmond, VA, US
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Mobile Grooming Dispatcher

A mobile grooming dispatcher is responsible for selling mobile grooming services by highlighting convenience, one-on-one services, cage-free environments, and easy booking. They will coordinate and manage the scheduling of appointments for mobile pet groomers, handle customer communication, optimize travel routes, and ensure the smooth operation of daily tasks. This role involves assigning groomers to customer locations based on availability and proximity, maintaining accurate records, and resolving any scheduling issues that arise. Must be located in the Richmond, VA surrounding areas- some training will be in person. Will work from home once fully trained.

We Offer :

  • Salaried position
  • Health, dental, and vision insurance
  • Paid time off
  • Holidays

Responsibilities :

  • Customer Service : Handle incoming calls, comfortable plus selling, schedule appointments, and address customer inquiries regarding mobile grooming services.
  • Appointment Scheduling : Use scheduling software to efficiently book appointments based on customer availability, groomer schedules, and geographical location.
  • Route Optimization : Plan efficient daily routes for groomers, minimizing travel time and maximizing productivity.
  • Communication with Groomers : Relay appointment details, special requests, and updates to groomers clearly and promptly.
  • Data Management : Maintain accurate customer records, including pet information, contact details, and grooming history.
  • Conflict Resolution : Resolve scheduling conflicts, address customer concerns, and manage potential issues with groomers.
  • Assist and work with the groomers to resolve conflicts

    • Qualifications :

  • Exceptional communication and interpersonal skills to interact effectively with customers and groomers.
  • Strong organizational and time-management abilities to handle schedules.
  • Customer service orientation with the ability to resolve inquiries and problems promptly.

    • Aussie Pet Mobile Overview :

  • Founded in Australia in 1996, Aussie Pet Mobile established its global headquarters in the United States in 1999 and has since grown to become the world's leading mobile pet grooming franchise.
  • Our custom-designed mobile pet grooming vans come equipped with air conditioning, heating, electricity, and waterwithout the need for external hookups. We prioritize eco-friendliness and provide a spacious, comfortable environment for pets to move freely, allowing groomers to focus on each pet's individual needs.
  • At Aussie Pet Mobile, we offer a 100% cage-free, one-on-one grooming experienceall in the convenience of our clients' driveways.

    • Awards and Recognition :

  • Entrepreneur's 2024 Franchise 500 : Best of the Best Franchises
  • FranServe's FRAN-TASTIC BRANDS 2024
  • Top 500 Franchises on Entrepreneur's 2024 Franchise 500

    • At Aussie Pet Mobile, working here isn't just a jobit's a community where we come together for the love of pets.

    Apply now to start a career that loves you back!

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    Dispatcher • Richmond, VA, US

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