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Professional Services Coordinator - HYBRID

Professional Services Coordinator - HYBRID

NovatechAlpharetta, GA, US
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Job Description

Job Description

Professional Services Coordinator

At Novatech, we are on a mission to provide exceptional customer service in the business solutions industry. From managed print and managed IT to cybersecurity and cloud solutions, Novatech helps increase profits by empowering businesses to increase productivity, lower costs and drive growth through expert guidance and support of cutting-edge technology.

Imagine working for a company that awards innovation, teamwork, and growth. Bring your talents to Novatech and immerse yourself in a company that provides great benefits, professional development, and a passionate team of co-workers!

Novatech has an exciting opportunity for you as a PROFESSIONAL SERVICES COORDINATOR , supporting the Alpharetta market.

Candidates must have exceptional customer service skills and be self-motivated, multi-tasking, proactive individuals who demonstrate the ability to go beyond text-book training to anticipate and prevent typical problems and quickly and intuitively solve new problems.

Your Job :

As a Novatech employee your general responsibilities include but are not limited to :

  • Interact with customers, vendors, and peers.
  • Develop and maintain good communication levels with your peers regarding client or company issues.
  • Represent Novatech with professionalism and integrity; both to our existing customers, and everybody you meet, potential customers.
  • Treat every client with respect. Adapt to and communicate with them on their level, never challenging their input or decisions in any unprofessional or condescending manner.
  • Creatively suggest ideas for providing increased productivity for Novatech, and better service attention for our clients; based on your experiences.
  • Assist with and learn new technologies.
  • You are also responsible for knowledge and adherence of Novatech policy and procedures, which will be discussed during your orientation.

As a Professional Services Coordinator, your responsibilities include but are not limited to :

  • Project / Sales Good Receipt
  • Receive goods ordered and / or verify receipt if not delivered to Alpharetta Office
  • Confirm product accuracy
  • Enter serialized good receipt in EA
  • Produce Sales Order Pick list information
  • Place and label product in inventory storage
  • Update CW ticket with goods receipt, notes and status as needed
  • Inventory Control

  • Maintain Inventory Room
  • Organize equipment by sales order
  • Organize bulk inventory items and monitor inventory levels
  • Control access to inventory for Pro Services team members
  • Verify inventory taken from Inventory Room (serial numbers / sales order / etc.)
  • Update sales order pick list as items are placed in or removed from Inventory Room
  • Scheduling of tickets

  • Coordinate with Pro Service Manager on scheduling logistics
  • Assign tickets to engineers
  • Ensure product is all received and available to install
  • Contact and work with customers for all scheduling matters
  • Ensure customer is aware and confirm dates / times are good
  • Maintain regular and timely communication with customer
  • Manage the transfer and documentation of product to be installed to the engineer for accurate inventory control
  • Coordination of engineers

  • Follow up throughout the day with scheduled resources for status and updates
  • Give direction as per schedule changes
  • Confirm product delivery and / or installation for invoicing
  • Report status and issues to Pro Service manager as required
  • Drive operational tempo of schedule and work to mitigate lost or wasted time for Engineers
  • Service board management

  • Work in conjunction with Pro Services Manager to keep all tickets updated and moving forward
  • Ensure all tickets have proper status, filters, notes, parts, resources and accurate notes
  • Follow-up, auditing, and closing of tickets

  • Review tickets placed in “Follow-Up” status by engineers for overall completion, time, and billing accuracy
  • Ensure all filterable fields are accurately selected
  • Work with Pro Services Manager and Engineers to address overages and / or incomplete items on tickets
  • Ensure notes are orderly and proper for customer review
  • Enter ticket notes or directly follow-up with customers as required to ensure customer is informed and ultimately satisfied
  • Close tickets for invoicing when confirmed 100% complete or alternatives in action otherwise
  • Recognize trends and anomalies in the overall process and report to Pro Services or Accounting management as required.
  • You Bring to Novatech :

  • CERTIFICATION GOALS
  • o It is required for all full-time technical staff positions to take two Microsoft or other approved certification exams per year. Passing the exam is not a condition of employment; however, a genuine effort to do so is required. Preparation will be self-study on your own time. Most exam hours will be during Novatech working hours. Exams must be pre-approved and not all qualify for a salary increase but may be eligible for reimbursement. Novatech will pay for (approved) two (2) exam attempts and all study materials necessary.

    o As a Vendor Certified Employee, you will be required to associate your certifications with Novatech to assist with partner level certification needs as well as have access to various training materials. Your association is controlled by you and moves with you should employment with us terminate.

    Novatech, Inc. Offers :

  • Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage.
  • 401(k) plan with matching company contribution.
  • Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave
  • $300 per year to contribute to achieving your personal wellness and fitness goals.
  • Employee Recognition Programs
  • Novatech provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.

    Company Description

    Novatech is a nationwide Managed Office provider that delivers a complete portfolio of technology solutions including IT, Print, Cloud, and Security. Headquartered in Nashville, Tennessee, the company partners with businesses across the country to streamline operations, strengthen security, and improve productivity. Since its founding in 1998, Novatech has built a reputation for combining innovative technology with personalized service, offering clients a single trusted source for their office technology needs. With a culture focused on growth, integrity, and collaboration, Novatech continues to expand its national presence while creating rewarding opportunities for professionals who want to grow their careers in the technology industry.

    Company Description

    Novatech is a nationwide Managed Office provider that delivers a complete portfolio of technology solutions including IT, Print, Cloud, and Security. Headquartered in Nashville, Tennessee, the company partners with businesses across the country to streamline operations, strengthen security, and improve productivity. Since its founding in 1998, Novatech has built a reputation for combining innovative technology with personalized service, offering clients a single trusted source for their office technology needs. With a culture focused on growth, integrity, and collaboration, Novatech continues to expand its national presence while creating rewarding opportunities for professionals who want to grow their careers in the technology industry.

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    Service Professional • Alpharetta, GA, US

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