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Service Project Manager

Service Project Manager

UMCLynnwood, WA, United States
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Position Title :

Service Project Manager

Date Posted : 09 / 17 / 2025

Location : Lynnwood, WA

Pay Range :

$87,000.00 - $120,000.00

Application Instructions

With more than 100 years of steady growth, UMC is proud to offer an environment where continuous learning, collaboration, and innovation are part of everyday work. We empower team members through hands-on experience, supportive training, advanced technology, and creative problem-solving. Our people are knowledgeable, trusted, and committed to doing what's right-for our clients, our teams, and our communities.

We recognize that our people are the foundation of our success. At UMC, we are intentional about fostering a culture where everyone feels welcomed, respected, and supported. We bring together talented individuals from across the region to form high-performing teams in design, engineering, project management, and business services.

Let UMC be the next step in your career-where your well-being, work-life balance, and growth matter.

Application Process :

UMC uses an electronic application process for open positions. Required documents may include a resume, cover letter, references, and work authorization confirmation. Online assessments may be included as part of the candidate evaluation process.

Benefits Summary :

UMC offers a competitive salary and a generous benefits package, including :

  • Medical, dental, and vision insurance
  • 401(k) plan with company match
  • Health Savings and Flexible Spending Accounts
  • Company-paid life and disability insurance (STD / LTD)
  • Paid Time Off (PTO) beginning at 120 hours annually for full-time employees
  • Seven paid holidays plus one floating holiday
  • Employee Assistance Program
  • Professional development support and tuition reimbursement
  • Employee referral program
  • Wellness program and employee events

Paid Time Off :

Eligible employees begin accruing PTO on their date of hire. PTO combines vacation and sick leave, starting at 15 days per year for full-time employees. UMC also follows Washington State Sick Leave guidelines, providing one hour of sick leave for every 40 hours worked.

Position Description

Starting Salary Range : $87,000 - $120,000 / year; depending on experience

Location : Lynnwood, WA

Classification : Exempt

Must be eligible to work in the U.S. - Sponsorship not available

Position Overview :

Provide service client relationship and account leadership for all assigned Service Agreement accounts. Improve and maintain client satisfaction through regularly scheduled (proactive) on-site meetings and performing customer care activities. Increase the amount of UMC Services we provide, adding equipment, additional properties and other UMC lines of business with assigned accounts. Simplify the process for customers by being their sole point of contact for all issues related to the account. Support the efforts of the Service department to achieve its annual revenue, margin, and safety goals.

Key Responsibilities :

  • Develop and maintain excellent client relationships through outstanding, proactive customer service. Responsible as primary point of contact for assigned accounts.
  • Customer visits must be a priority to be in person at the client's location(s).
  • Provide account leadership to become the clients mechanical preferred provider.
  • Supervise Account Specialist assigned by conducting weekly, monthly, and annual coaching, mentoring, and training.
  • Ensure budgets (specifically including hours) are established, tracked, and reported for all Service Agreements (SA), Quick Response (QR), and Recommended Repairs (RR) Work Orders.
  • Prepare and lead AIM 'Stand and Deliver' for accounts as directed by Sr. Director and or Director.
  • Provide SA Addendum estimating, proposal, and turnover (internal). (To note : Initial addendums for new SA are completed by the salesperson). Addendums to be reviewed by the Field Manager prior to sending to the client.
  • Identify Service project opportunities and provide leads to Project Managers from all accounts you are assigned.
  • Identify upselling and cross selling opportunities.
  • Be knowledgeable about all purchases for all assigned accounts. Collaborate all parts, supplies, materials, equipment, consumables, tools, and stock for Work Orders, and fleet "vehicle warehouses."
  • The Field Manager is responsible for purchasing all "vehicle warehouse" stock, small tools, specialty tools, and consumables.
  • Dispatch is responsible for ordering all parts, supplies, materials, and third-party rentals that are delivered directly to the customer location(s).
  • The Account Specialist Manager is responsible for ordering materials for the monthly Service Agreement visits.
  • The Project Manager(s) are responsible for ordering equipment (non-rentals). Equipment is generally defined as plumbing fixtures, rotating / powered equipment (i.e. Pumps and fans), tanks, and pressure vessels. This role is responsible for reviewing and approving all purchase order invoices over $5,000.
  • Review all purchase orders invoices above $5,000 and all subcontractor invoices, for all SA's, QR's, and RR's Work Orders you are assigned.
  • Setup new contracts in either Vista or Build Ops.
  • Salesperson schedules and leads internal Turnover meeting(s), at which time the AS takes over after the first visit is completed. Account Specialists lead the Debrief meeting after the first visit is completed.
  • Lead Customer Kickoff meetings (external) for SA's, QR's, and RR's. The salesperson schedules and leads this meeting, AS takes over after the first visit is completed.
  • Account Specialists lead the Debrief meeting after the first visit is completed.
  • Provide Service Agreement annual reviews and renewal proposals that have been coordinated with salesperson lead and other internal stakeholders touching the account. The Field Manager is responsible for the technical review of all agreements. Both the Field Manager and the Account Manager & Specialist are responsible and will have reviewed and be knowledgeable of the interview forms integrated into the technical review and final proposals to the client.
  • This role will require North Boundary Training software training.
  • This role will require Sales Training specific to Service.
  • The Field Manager is responsible for reviewing estimates out of North Boundary and ensure their accuracy. The Field Manager should review the agreements with technicians and the Account Manager & Specialist and discuss and agree on strategies for account success. Technicians will be quoting recommended repairs from the Customer location.
  • Lead equipment condition report development and presentation with the client with input from the Lead Technician.
  • Lead operational assessments activities including report presentation.
  • Responsible for reviewing and submitting all invoices for SA's, QR's, and RR's.
  • Responsible for reviewing and submitting all proposals. QR's are to be reviewed in detail by the Field Lead(s) and the Account Specialist prior to their submission.
  • Follow-up on collections of outstanding invoice payments.
  • Lead Customer CARE survey, report, and meetings
  • Plan, coordinate, and lead client relationship building engagements such as lunches, dinners, special events, and others as approved annually at the time of budget.
  • Review and be familiar with all Work Order summaries for each account you are assigned. Coordinate with technicians before and after customer visits.
  • Responsible for billing collection and support to ensure our Days Outstanding Standing (DSO) does not exceed 45-days for invoices. Exceptions are any clients that have negotiated a longer pay period.
  • Provide leadership for UMC Safety Program on all accounts.
  • Regular attendance and promptness are considered part of each employee's essential job functions.
  • Secondary Responsibilities :

  • Collaborate with Service leadership to ensure customer satisfaction and problem resolution.
  • Take part in appropriate association events and direct by Account Specialist Manager.
  • Attend client networking events.
  • Position Requirements

    Required Skills and Abilities :

  • Proactive approach to service & client satisfaction
  • Understanding of HVAC & Plumbing functions.
  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Supervisory Responsibility :

  • Account Specialist as may be assigned.
  • Preferred Education and Experience :

  • AA or three (3) years customer service job experience (or equivalent) preferred.
  • Customer service experience required.
  • Required Licensing and Other Certifications :

  • Maintain a valid Driver's License and satisfactory driving record.
  • Successful completion of a background check.
  • Equal Opportunity Employer

    Affirmative Action :

    UMC is committed to a culture of inclusion and connectedness. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents who we are as a company and what we believe in. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.

    EEO Policy :

    UMC's policy on equal employment opportunity prohibits discrimination based on race, color, sex, national origin, citizenship or immigration status, religion, presence of physical, sensory or mental disability, genetic information, age, sexual orientation, gender identity, marital status, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault or stalking, or any other status or characteristic protected by federal, state, or local law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Retaliation against any employee who files a complaint regarding possible violations of this policy is not tolerated. UMC is also committed to taking affirmative steps to promote the employment of minorities, women, persons with disabilities, and covered veterans. Affirmative action plans are developed annually to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.

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    Project Manager • Lynnwood, WA, United States

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