Enterprise Customer Support Analyst

Job Description

Job Description

Description : About Key Data

Key Data is an innovative hospitality software company dedicated to transforming the revenue management and marketing experience by improving the quality of data available through technology. Our products provide business intelligence and benchmarking tools tailored to the vacation rental industry, helping partners make better data-driven decisions.

Position Summary

As a Data Analyst on the Enterprise Data Delivery team, you will play a critical role in delivering high-quality data and insights to enterprise customers, partners, and internal teams. Your work will directly support customer success, sales enablement, product performance, and strategic decision-making. The ideal candidate is a detail-oriented and technically capable analyst with a passion for turning complex data into clear, actionable insights.

This role requires collaboration across multiple teams, including Partner Advocacy, Development, Engineering, Marketing, Sales, and Support.

Key Responsibilities

• Fulfill Data Requests :

Respond to ad hoc data requests from enterprise customers, industry partners, and internal stakeholders.

Assemble recurring reports for existing enterprise data clients, ensuring timeliness, accuracy, and clarity.

Validate data sets, identify and resolve data inconsistencies, and ensure delivery of accurate insights.

Address data-related inquiries, troubleshoot reported issues, and collaborate with Engineering and Support teams to resolve bugs.

Partner with Enterprise Sales to create data samples, reports, and visualizations that support outreach, demos, and proposals.

Key Data Benefits include :

Requirements :

Qualifications & Skills

2+ years of experience as a Data Analyst or in a similar analytical role.

Experience in the accommodations or vacation rental industry is strongly preferred.

Intermediate SQL skills, including joins, aggregations, subqueries, and case statements.

Proficient in Excel, including pivot tables, VLOOKUP, filtering, and advanced formulas.

Experience with data visualization tools (Tableau preferred).

Familiarity with Azure DataBricks or equivalent cloud-based data platforms.

Exceptional attention to detail when working with medium to large datasets.

Ability to synthesize complex data into clear, educational, and actionable insights.

Strong written and verbal communication skills, especially when explaining data to non-technical audiences or stakeholders with varied levels of data literacy.

Demonstrated ability to manage multiple projects simultaneously in a remote work environment.

Self-starter with a collaborative mindset and creative problem-solving skills.

Eagerness to quickly learn and adopt new tools, technologies, and concepts.

Why Join Us?

At Key Data, you'll be part of a fast-growing team that thrives on innovation, collaboration, and a shared mission to revolutionize hospitality data. You'll gain exposure to real-world data applications in a booming industry and work with forward-thinking professionals across functions.