Endpoint Coordinator

Job Description

Job Description

Overview

CTG is seeking to fill an Endpoint Coordinator for our client in Rochester, MN.

Job Summary :

Endpoint Coordinators act as the primary customer liaison for all moves, adds, and change requests to the workstation environment.

Job Responsibilities :

Coordinate the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment.

Work directly with customers to evaluate needs for new service requests, preferred device configurations, product inquiries, and order changes or cancellations.

Gather, document, and evaluate specific customer requirements to ensure product orders are accurate, complete, and aligned with customer needs.

Order electronic equipment, troubleshoot any ordering issues, and collaborate with senior staff and / or Supply Chain Management to resolve issues while keeping customers updated.

Provide outstanding customer service through excellent interpersonal communication and effective time management in a team-based environment.

Apply project management skills to evaluate process improvement opportunities within the equipment order lifecycle, maintain thorough documentation, and clearly communicate workflows, procedures, and requirements to a diverse customer base.

Required Skills & Experience :

Excellent computer troubleshooting and problem-solving skills.

Strong understanding of computer-related terminology (CPU, Internet, Networking, Client / Server, LAN / WAN, etc.) to evaluate requests and match needs with IT solutions.

Experience using ticket tracking software and related tools for documentation.

Flexibility with workloads to accommodate special projects, requests, and high-priority orders.

Working knowledge of PC and MAC computers, printers, scanners, and multifunction devices (hardware and software), as well as the ability to maintain tracking tools and documentation.

Ability to build and develop strong working relationships with internal and external customers.

Education :

High School diploma / GED with four (4) years of experience in project coordination, order fulfillment, or customer service.

OR

Associate’s degree with two (2) years of experience in project coordination, order fulfillment, or customer service.

OR

Bachelor’s degree with excellent computer troubleshooting and problem-solving skills.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply :

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Tana Stilloe at Tana.Stilloe@ctg.com. Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $18.00 to $25.00 / hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.