W2 - Endpoint Coordinator (Computer Troubleshooting, Customer Service, Documentation) - Onsite

Duties :

Job Summary : Endpoint Specialists act as the primary customer liaison for all moves, adds and change requests to the workstation environment at client Clinic.

Job Responsibilities :

• Coordinating the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment on client Clinic campuses.
• Work directly with customers to evaluate needs pertaining to new requests for services; preferred configuration of devices; inquiries on products and orders; and / or returns for product that has been ordered, but no longer needed.
• Gather, document, and evaluate specific customer requirements in order to ensure product order is accurate, complete, and will support the customer's needs.
• Acting on behalf of the customer, order electronic equipment within Lawson, identify and troubleshoot any ordering issues, and engage senior work unit personnel and / or Supply Chain Management staff to resolve any issues, keeping the customer up to date on order status.
• Excellent interpersonal communication and effective time management skills in order to deliver outstanding customer service in a team-based environment.
• Project management proficiencies of effectively evaluating process improvement opportunities in regard to equipment order lifecycle; thorough documentation of work; and the ability to document and communicate concepts and procedures such as hardware and software requirements, purchase requisition information, moves / adds / changes coordination / scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base.

Skills : Required Skills & Experience :

Preferred Skills & Experience : -N / A

Education : Required Education :

OR

OR

Schedule Notes : Urgent need for backfill

Hours Per Day : 8.00

Hours Per Week 40.00

Pay rate : $20 / hr on W2.