Customer Engineer (US)

Overview

As a Customer Engineer, you will be a key player in driving our customers' success by translating their business needs into innovative and effective technical solutions. You will partner with sales teams to understand customer challenges, design and present compelling solutions, and guide customers through the implementation and adoption of our products and services, with a focus on Generative AI solutions on Google Cloud. This role requires a blend of technical depth, business acumen, and strong communication skills, with a specialization in applying Generative AI technologies to solve complex business problems. A Customer Engineer needs a blend of strong technical skills in cloud-native technologies, including AI / ML, and excellent communication and problem-solving abilities to assist customers with their cloud solutions.

Base pay range

$80,000.00 / yr - $100,000.00 / yr

Responsibilities

• Customer Engagement : Partner with sales teams to identify and qualify business opportunities and understand key customer technical objections, with a focus on Generative AI opportunities
• Develop strategies to overcome technical blockers and drive solution adoption, specifically for Generative AI solutions
• Build and maintain strong relationships with key technical stakeholders and executive leaders at customer organizations, with an emphasis on understanding their Generative AI needs
• Solution Design & Architecture : Analyze customer business and technical requirements to design comprehensive solutions that address their needs, with a focus on Generative AI use cases
• Develop and present solution architectures, including diagrams, documentation, and best practices, with a focus on integrating Generative AI components
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement solutions, including Generative AI solutions
• Technical Leadership : Provide deep technical expertise to support customer engagements, including technology advocacy, product and solution briefings, and proofs-of-concept, with a focus on Google Cloud's Generative AI capabilities
• Guide customers through assessments of their existing environments and provide recommendations for modernization and optimization, including incorporating Generative AI
• Stay up-to-date on industry trends and emerging technologies, especially in Generative AI, and drive innovation and best practices
• Collaboration : Work closely with product management and engineering teams to prioritize customer needs and influence product development, including requirements for Generative AI products and services
• Collaborate with internal teams and partners to ensure successful solution delivery and customer satisfaction, including Generative AI solutions
• Share knowledge and best practices with the broader team and contribute to the development of internal tools and processes, including those related to Generative AI
• Pre-sales Support : Participate in the technical aspects of RFPs, including those involving Generative AI solutions
• Conduct product demonstrations and prototypes in customer environments, showcasing Google Cloud's Generative AI offerings
• Experience in writing Statements of Work (SOWs) that clearly define project scope, deliverables, and timelines

Qualifications

Supporting Technical Skills

Preferred Qualifications

Benefits

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