Member Engagement Specialist (Santa Rosa)

Member Engagement Specialist

The Member Engagement Specialist serves as a liaison between the organization and the communities that we serve. This role includes project management / coordination and support of various programs and committees including but not limited to : outbound call projects, Consumer Advisory Committee activities, informative presentations, and community events. Additionally, the Member Engagement Specialist supports department leadership in developing, implementing, and sustaining the Member Engagement Program strategies and objectives to achieve Partnership's mission and goals.

Responsibilities

Effectively communicates (written / verbal) information to individuals from diverse backgrounds. Contributes and promotes member and community engagement strategies to reach Partnership's demographic needs. Coordinates and facilitates community events, committee meetings, informative sessions, and organizational touchpoints. Assists in the planning, development, and implementation of member engagement programs within the department. Develops and maintains detailed member engagement and committee documentation. Recommends process improvement efforts to help build and sustain the Member Engagement program. Builds and maintains effective relationships with internal and external stakeholders on member engagement activities and initiatives. Contributes to the evaluation of existing Member Engagement efforts, programs, and intended outcomes. Attends off-site meetings, presentations, and events as assigned. Identifies and recommends collaborative opportunities with community-based organizations. Provides education on Partnership and plan benefits and connects members to community resources and partners. Acts as a member advocate, providing the highest level of customer service. Participates in departmental and organization meetings, contributing to Member Engagement initiatives. Provides project management / coordination support, as needed. Consults with departmental leadership on member engagement reporting related areas. Creates ad hoc presentations and reports upon request. Performs other duties as assigned.

Secondary Duties and Responsibilities : Participates in special projects and assignments, as needed. Provides data entry and administrative support, as needed. Supports and contributes to the development and implementation of new member material, including print vendor relations. Supports members of the Executive Team, as needed.

Qualifications

Education and Experience :

Equivalent to a high school diploma or GED required. Associates Degree in related field preferred; Minimum of two years healthcare experience, preferably in a managed care environment; or equivalent experience and training that would provide the knowledge and acquired skills and abilities listed above.

Special Skills, Licenses and Certifications :

Knowledge of Microsoft Office applications. Excellent communication (verbal and written) and documentation skills with the ability to communicate effectively with all levels within the organization. Strong attention to detail. Valid California Driver's License and proof of current automobile insurance compliant with Partnership policy are required to operate a vehicle and travel for various community / engagement events. Must be able to work independently. Bilingual skills in Spanish, Tagalog, or Russian are preferred.

Performance Based Competencies :

Excellent written and oral communication skills. Detail-oriented with strong organizational skills. Ability to work on multiple assignments, prioritize work, and meet established timelines. Excellent interpersonal skills to develop and maintain relationships with external stakeholders. Ability to handle varying situations with tact and diplomacy.

Work Environment And Physical Demands :

Ability to use a computer with standard software packages. More than 50% of work time is spent in front a computer monitor(s). The ability to travel and attend various in-person events within Partnership's service areas. When required, ability to lift, carry, or move objects of varying size, weighing up to 35 lbs.

All HealthPlan employees are expected to :

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan's policies and procedures, as they may from time to time be updated.

HIRING RANGE :

$77,430.47 - $96,788.08

IMPORTANT DISCLAIMER NOTICE :

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.