Operations Supervisor (2nd Shift) M-F 3 : 00 Pm to 11 : 30 Pm

Job Description

Job Description

Position Summary : We are seeking a motivated and experienced Warehouse Supervisor to oversee the daily operations of our 3PL warehouse. This role is critical in ensuring that the warehouse runs efficiently and meets the needs of our clients. The ideal candidate will have a proven track record in warehouse management, strong leadership skills, and the ability to implement processes that improve productivity and ensure high levels of customer satisfaction.

Essential Duties and Responsibilities :

• Team Leadership : Supervise, train, coach and motivate warehouse associates to achieve operational goals aligned with company goals and objectives. Ensure team members understand job requirements and uphold high performance standards. Partner with HRBP’s to lead and resolve all performance management concerns.
• Culture Development : Drives the team’s high-performance workplace culture by setting high expectations aligned with our organization’s core values. Proactively provides positive and constructive feedback through adult-to-adult conversations, fostering a culture of mutual trust and respect.
• Safety & Compliance : Enforce safety protocols and best practices to ensure a safe working environment. Conduct regular safety observations and ensure all warehouse operations comply with regulatory and company standards.
• Operational Efficiency : Oversee daily warehouse activities, including receiving, picking, packing, and shipping, to ensure productivity and efficiency are optimized. Monitor inventory levels, assist with cycle counts, and ensure accuracy in product storage and order fulfillment. Implement strategies to prevent inventory discrepancies.
• Process Improvement : Continuously evaluate warehouse processes and implement improvements to drive efficiency, reduce errors, and maintain high levels of service.
• Performance Monitoring : Track key performance indicators (KPIs), such as order accuracy, shipping times, and productivity, and take action to resolve any discrepancies or areas for improvement.
• Work Scheduling : Create and manage employee schedules to ensure adequate coverage, balancing the workload during peak and off-peak periods.
• Quality Control : Ensure all outbound orders meet quality standards, including verifying correct products, quantities, and packaging. Resolve any quality issues and implement corrective actions as necessary.
• Technology & Systems : Ensure the proper use of Warehouse Management Systems (WMS) and other technologies to track orders, inventory, and shipments. Troubleshoot system issues as they arise.
• Problem-Solving : Collaboratively address operational challenges and provide solutions to improve efficiency, minimize delays, and resolve customer issues promptly.
• Reporting & Documentation : Prepare and submit daily / weekly operational reports to management, including inventory levels, order fulfillment performance, and employee productivity.

Required Qualification :

Physical Demands :

Work Environment :

Travel Requirements :

Equipment Used :

Supervisory Responsibilities :

Benefits Offered :

Hayes Company / Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.