Director, Data Science

Job Description

Overview

Intuit Customer Success (ICS) Data Science has an exciting opportunity to be part of the ICS Data Science and Global Business Solutions Group (GBSG) Customer Success executive leadership teams that plays a critical role in driving growth across our GBSG Ecosystem and delivering world-class end-to-end experiences for our customers. This is achieved by leveraging deep data insights and the voice of our customers to identify the moments of truth that matter most—moments where our insights fuel meaningful transformation and growth.

Strategic Importance and Alignment

This role directly aligns with Intuit’s strategy to become an AI-driven expert platform, delivering personalized, end-to-end experiences. The Director of GBSG Customer Success Data Science plays a mission-critical role in advancing enterprise-wide goals, supporting strategic initiatives including :

• GBSG Growth & Retention – Driving personalized onboarding, proactive retention, and intelligent cross-sell via expert and digital support.
• AI-Powered Customer Obsession – Embedding Intuit Signal insights into the product lifecycle to inform roadmap decisions and friction reduction.
• GBSG Digital-First Support – Accelerating AI-first support with smarter targeting, guided workflows, and improved operational efficiency.
• GBSG Human + AI Powered Selling – Applying predictive and generative AI to drive lead scoring, seller enablement, and conversion acceleration.

This Director-level role sits within the ICS Data Science & Analytics org and holds end-to-end Data Science accountability for customer experience, voice of customer (VoC) insights, data infrastructure, and performance measurement supporting GBSG’s digital and assisted Customer Success (CS) experiences. In a currently fragmented landscape, this leader is tasked with setting the vision, roadmap, team structure, and building a single cohesive data science organization necessary to deliver impact at scale and meet the increasing complexity of CS data science needs in alignment with Intuit’s FY26 Big Bets.

What you'll bring

How you will lead

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is : Southern California $268,500.00 - 363,000.00This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit® : Careers | Benefits).

Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay  for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.