Contact Center Agent

A company is looking for a Contact Center Agent responsible for being the first point of contact for customers.

Key Responsibilities

Handle inbound calls and emails from customers or technicians 24 / 7 / 365

Gather details related to customer inquiries and identify appropriate actions

Enter service call details into the appropriate application and manage service call priorities

Required Qualifications

High School Diploma Required

1+ years of customer service experience

Basic PC skills required, including experience in Microsoft Word and Excel

Ability to work in a high call volume environment

Ability to type a minimum of 40 words per minute