Director-FP&A

Director-Freight Pay & Auditing

Responsibilities :

Independently manage all service activities with customers and communicate verbally and in writing such that a mutually beneficial relationship is developed.

Independently demonstrate the ability to coordinate the assignment and management of customer priorities throughout the department.

Audit and validate that each team member follows the policy and procedures established for their roles. Random weekly audits with at least one team member should be reviewed for their records created and updated.

Verify weekly that all incoming mail checks have been processed and credited back to customers or paid to the correct carrier.

Independently process and respond to internal and external customer questions, processing issues, and other requests according to company-defined procedures.

Thoroughly analyze issues and requests, including technical changes to processing system, and clearly communicate solutions to customers and team members.

Monitor workload in both ticketing system and FP&A status queues to ensure no backlog exists and redeploy team members to clear as needed.

Share knowledge of duties and customers with fellow employees. Help train and mentor fellow employees.

Maintain current policy and procedures for teams. Distribute training to the entire team prior to deployment.

Develop new-hire training procedures for every position.

Ensure application of best practices through consistent evaluation of key metrics, independently driving process improvement efforts to advance customer standing and team member satisfaction.

Establish KPIs for team members whereby they are fair, achievable and make an impact on our department and customers. These will be utilized to develop incentive compensation programs.

Test new software enhancements to ensure compliance to existing processes and evaluate and communicate impacts to the department and customers.

Perform reconciliations for internal status queues.

Inform leadership, appropriate internal resources and customers of significant issues on a timely basis.

Act as a positive representative of the company, both internally and externally, in accordance with written principles of the organization without direction or oversight from management.

Other duties as assigned.

Skills :

Strong, well-developed interpersonal skills to maximize departmental responsiveness with team members and develop an effective working relationship with current customers and other departments.

A high level of analytical skills to process customer inquiries, evaluate customer requests and procedures and implement as appropriate, and to understand customer's operational and data processing systems, etc., to meet customer's needs in a mutually beneficial way.

Well-developed organizational skills with consistent time management to handle multiple tasks simultaneously.

A strong ability to communicate effectively, both written and verbally at all levels.

Ability to travel up to 10%.

Experience :

4+ years managing departments of greater than 10 personnel.

Proficient in MS Office suite with focus on Excel (pivot tables / VLOOKUP)

A technical level of knowledge normally acquired through completion of a bachelor's degree in financial or accounting administration, or related areas or an equivalent combination of education and experience.

2-4 years of customer relations experience with an emphasis on financials, accounting and payables. Experience in understanding and preparing financial reports is desired.