Helpdesk Manager with Security Clearance

A company is looking for a Helpdesk Manager (ECWM).

Key Responsibilities

Oversee comprehensive helpdesk operations supporting the Electronic Contract Writing Module (ECWM) and related DoD contracting systems

Manage Tier I and Tier II helpdesk operations, system monitoring, incident response coordination, and performance management

Ensure high service level standards and continuous improvement initiatives for technical support services

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field

Five (5) years of relevant experience in technical support, helpdesk operations, or IT service management

Strong experience in computer hardware and software systems with a solid understanding of system architecture and troubleshooting methodologies

Proven experience managing helpdesk operations including team supervision and process improvement

Relevant certification from a nationally recognized technical authority (e.g., ITIL, CompTIA, Microsoft Certified Systems Administrator)