Customer Service Account Representative

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at

https : / / divihn.com / find-a-job /

to learn more and view our open positions.

Please apply or call one of us to learn more

For further inquiries regarding the following opportunity, please contact our Talent Specialist :

Amit at

224 507 1290

Title : Customer Service Account Representative

Location : Columbus, OH

Key Responsibilities

Customer-facing role (external customers only, not internal support)

Order entry, data entry, and shipment tracking

Entering data into MS Dynamics 365 (now known as Business Central). There is training available for the new hire.

Answering inbound calls and emails (60 100 accounts to manage; 80 100 emails daily)

Proactive and polished communication with customers (phone and written)

Coordinate with Warehouse Supervisor and Inventory Lead (the new hire will receive the necessary onboarding / training from these two members)

Requirements

Experience : 1 to 3 years of experience

Call center experience acceptable

Open to junior candidates (1 year of experience is a minimum)

Strong communication skills (oral and written)

B2B customer service experience preferred (Client operates in B2B)

Education : Not a strict requirement

Additional Details

Training : Documented training available; existing team members will support onboarding

Benefits : Available (not to be shared with candidates at this stage, but can be relayed verbally)

Incentives / Bonus : Not applicable

Growth Path : Potential for Sr. Customer Service role and added responsibilities

Interview Process

1st round of interviews would be separate video calls via TEAMS with 2 Interviewer.

2nd and final round could be onsite

About us :

DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.