Job Title : Customer Account Partner
Location : 6000 Parkwood Pl, Dublin, OH 43016 (Onsite)
Duration : 6+ Months Contract to Hire
Note : Required - 3+ years B2B service management experience, with proven record and history of building successful relationships with customers
Job Description :
- The Customer Account Partner (CAP) at client is responsible for the success of our customers.
- This is a demanding role that requires a unique skillset.
- As the voice of the customer, you will act both as an advocate for our products and services, and as a champion for our customers.
- Your job is to ensure that Univar Solutions customers have the best possible customer experience while building and maintaining long lasting relationships.
- We take customer service seriously and this position is essential to the organization's success.
- This is the perfect role for someone looking to expand their knowledge in chemical distribution and continue to grow and learn within the organization.
- This role serves as a main customer contact on a day-to-day basis and provides support for oversight of order activities by achieving key deliverables.
- A successful CAP will be expected to make decisions on behalf of the company in alignment with our financial objectives and customer satisfaction standards.
- All activities are to be managed in accordance with the company's goals of safety, compliance, and code of conduct.
Qualification :
Bachelor's Degree preferred; High School degree required.Minimum 3 years Customer Service experience with a dedicated customer portfolio.3+ years B2B service management experience, with proven record and history of building successful relationships with customers.Strong Communication Skills.Proficient in MS Word, Excel, Outlook.SAP and Salesforce experience a plus.Experience in distribution and / or chemical industry is desirable.