CAF BOH / FOH TEAM MEMBER (Charlotte)

Caf Boh / Foh Team Member

The Caf Team Members are primarily responsible for serving guests efficiently with food and drink at the Urban Air Caf. Working hours will be spent in the kitchen and / or service area, cashiering, interacting with guests, cooking, preparing and serving food. S / he must work fast with a sense of urgency, while offering amazing standards of guest service and care.

Responsibilities

• Demonstrate the highest standards of guest relations and care when assisting guests at the counter
• Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
• Ensure adequate stock levels of supplies and consumables for the Caf area
• Manage queues and exceed guest expectations; upsell to maximize profit
• Keep Caf and surrounding areas tidy and clean; this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
• Handle guest complaints in the first instance and report feedback to the Leadership Team
• Work within established guidelines and operating procedures
• Measure and assemble ingredients for menu items
• Properly cook and store food items at appropriate temperatures
• Rotate stock items as per established procedure
• Ensure compliance with all health code regulations
• Maintain clear, well-organized kitchen and storage areas
• Participate in regular staff meetings and training, as required
• Other duties as tasked by Leadership

Qualifications

Additional Requirements

Physical Requirements

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do. Urban Air Mint Hill is an equal opportunity employer.