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Product Customer Support, Digital

Product Customer Support, Digital

AGCO CorporationDuluth, GA, US
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Overview

Product Customer Support - Digital, AGCO, Duluth, GA. Lead global customer support for AGCO's Precision Farming Products, ensuring top-tier customer experience and retention. Collaborate with key teams to enhance product quality and satisfaction. Establish and maintain service level agreements and problem resolution processes. Support successful product launches and contribute to future strategy planning. Ensure global completion of PSPs for safety and customer experience.

Responsibilities

  • Lead global customer support for AGCO's Precision Farming Products, ensuring top-tier customer experience and retention.
  • Collaborate with cross-functional teams to improve product quality and customer satisfaction.
  • Establish and maintain service level agreements and problem resolution processes.
  • Support successful product launches and contribute to future strategy planning.
  • Ensure global completion of PSPs for safety and customer experience.

Qualifications

  • Bachelor's in Engineering, IT, Project Management or related field and 5 years of experience as an engineer, technical support specialist, or project manager in the heavy equipment and agriculture industry, directly supporting internal and external customers; and providing technical support, warranty administration, engineering, and manufacturing services. At least 2 years of experience supervising direct or indirect reports.
  • Alternatively, Master's in Engineering, IT, Project Management or related field and 3 years of experience as an engineer, technical support specialist, or project manager in the heavy equipment and agriculture industry, directly supporting internal and external customers; and providing technical support, warranty administration, engineering, and manufacturing services. At least 1 year of experience supervising direct or indirect reports.
  • Experience may be gained concurrently.

    • Work arrangements

    The position is eligible for remote work from the US Eastern Time Zone.

    Travel : 25-50% domestic and international travel may be required.

    Location : Duluth, GA

    Apply online at www.agcocorp.com / careers

    Seniority level

    Associate

    Employment type

    Full-time

    Job function

  • Sales and Business Development

    • Industries

  • Machinery Manufacturing and Farming

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