Organizational Change Management Specialist

Organizational Change Management Specialist

The Defense Enclave Services contract will unify the DoD Fourth Estate Defense Agencies and Field Activities' common use information technology systems, personnel, functions, and program elements under the direction of DISA's Fourth Estate Network Optimization program office. It will unify the DAFAs on a common, modernized network architecture, DoDNet, to provide mission services focused on enhanced user experience, improved security, and network reliability. The Organizational Change Management Specialist will be a member of the Customer Experience team and will support the effort to provide an enhanced customer and user experience across a large set of stakeholders and users. They will apply best practices in user and customer experience, organizational change management, and customer relationship management to enhance the migration experience for all users. Must have an ACTIVE SECRET or above clearance required. (US Citizenship required)

Primary Responsibilities :

• Serve as the primary liaison between the internal program team and the customers and users during all phases of the migration to the DoDNet to improve the overall customer and user experience. Work closely with customers and users to understand their needs and proactively address issues.
• Build and maintain strong relationships with stakeholders through regular communication and support.
• Develop and execute customer engagement plans to meet program goals.
• Communicate with customers through a variety of channels, partnering with the Communications Specialist to identify communications needs, develop high-quality and user-friendly communications, and deliver communications in a timely manner.
• Apply organizational change management methodologies including but not limited to change impact analyses, stakeholder assessments, change management plans, surveys and measurement, change agent networks, and communications and training plans to help prepare users for upcoming changes.
• Establish metrics for measuring the success of customer engagement initiatives.
• Initiate, plan, execute, and report on tasks independently.
• Convey complex information in a clear and simple manner.
• Use tools including the MS Office suite, collaboration tools such as MS Teams and SharePoint, as well as Adobe Creative Suite.

Basic Qualifications :

Preferred Qualifications :