Senior Manager, Change Management & Operational Preparedness

Senior Manager, Change Management & Operational Preparedness

Are you passionate about leading changes that drive innovation, efficiency, and meaningful business impact? Do you thrive in dynamic environments where your work influences the direction of an entire organization? If so, we invite you to consider an exciting opportunity as a Senior Manager of Change Management and Operational Preparedness within our Retail Risk Office, supporting Retail Bank and Premium Products + Shopping business areas.

In this highly visible and strategic role, you will be at the forefront of our change management program, helping to shape the way we work, deliver change initiatives to our business, and manage risk. You'll be empowered to lead change efforts that span functions, stakeholders and levels of the organization, playing a critical role in how we adopt change initiatives.

An ideal candidate will bring change management expertise and thrive on building connections, aligning stakeholders, and driving successful outcomes. Your expertise will help shape and deliver impactful change management solutions that support transformation across our organization.

Responsibilities :

• Lead and manage a team of change and operational preparedness professionals, providing coaching, mentorship, and performance management
• Foster a culture of risk awareness and accountability within the team and across the first line of defense
• Ensure the team has the necessary skills and resources to effectively execute their responsibilities
• Develop and implement robust change management strategies that drive adoption, reduce resistance, mitigate risk and ensure long-term success
• Coach and guide cross-functional project teams and leaders through the change journey using proven methodologies and a thoughtful, people-first approach
• Collaborate closely with sponsors, stakeholders, and key partners to align goals and ensure successful execution of change initiatives
• Conduct change impact assessments, stakeholder analyses, and readiness assessments to inform planning and execution
• Design and deliver compelling communications and enablement strategies that inform and prepare associates for change
• Monitor and evaluate the effectiveness of change interventions and continuously refine your approach to maximize impact
• Champion a culture of adaptability and continuous improvement by embedding sustainable change capabilities across the business

Key Skills / Experience :

Basic Qualifications :

Preferred Qualifications :

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA : $170,800 - $194,900 for Sr. Risk Manager

Richmond, VA : $155,300 - $177,200 for Sr. Risk Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).