Senior Customer Service Specialist and Account Manager

Job Description

Job Description

LHH Recruitment Solutions is partnering with a company in Oregon to hire a dedicated Major Accounts Specialist – Account Manager. In this role, you will take full ownership of major retail accounts, ensuring smooth operations from order intake to fulfillment, invoicing, and final payment resolution, while acting as a primary liaison between internal teams and customer contacts.

Position : Major Accounts Specialist – Account Management

Location : North Plains, OR

Schedule : Monday–Friday, 6 : 30 / 7 : 00 AM–3 : 30 / 4 : 00 PM; onsite 4 days / week (except Friday)

Duration : Temp-to-hire

Compensation : $30–$32 per hour

Key Responsibilities

Manage day-to-day operations of major retail accounts, ensuring orders, invoicing, and payments run smoothly.

Serve as the main point of contact for internal teams and customers, resolving issues efficiently and maintaining alignment.

Monitor orders and EDI transactions, addressing exceptions such as delays, substitutions, or credit holds.

Support forecasting and inventory management, including consignment stock, to prevent shortages.

Ensure compliance with retailer requirements and assist in resolving deductions, chargebacks, and payment discrepancies.

Collaborate with cross-functional teams to onboard new customers, SKUs, and pricing while improving internal processes.

Qualifications

Strong working knowledge of account operations, order processing, or supply chain management in a B2B or retail distribution environment.

Proven ability to interpret and meet detailed customer requirements and compliance standards.

Experience managing high-volume accounts with national retailers.

Proficiency in ERP systems (Apprise preferred) and EDI platforms (e.g., SPS Commerce, CommerceHub).

Advanced Excel and data analysis skills; forecasting and consignment replenishment experience a plus.

Excellent written and verbal communication skills; highly organized and deadline-driven.

Ability to manage multiple priorities in a fast-paced environment with strong follow-through.

Pay Details : $30.00 to $32.00 per hour

Search managed by : Jake Anderson

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.