Sales Support Specialist

A company is looking for a Sales Restaurant Support Specialist - Retention (Remote - US).

Key Responsibilities

Provide exceptional and timely inbound customer support via phone and email

Consult and educate customers to resolve their business needs and retain their business

Become an expert in the Yelp Restaurant SaaS product suite to adapt product recommendations to client needs

Required Qualifications

Bachelor's Degree or 3+ years of relevant client-facing experience

Availability to work weekends and holidays between 6AM-8PM PST

Preferred experience in SaaS, sales, client retention, support, or customer success

Ability to handle challenging conversations in a professional, solutions-oriented manner

Willingness to learn and grow in a fast-paced, high-growth environment